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HOURS OF OPERATION
Monday–Friday (ET) 8:30 A. M.–6:30 P.M.
Saturday (ET) 9:30 A.M.–2:30 P.M.
Bogart Showroom Hours:
Monday–Friday (ET) 8:00 A. M.–5:00 P.M.
CONTACT INFORMATION
PHONE:
• Sales: Toll Free 800-241-2094
USA
• Sales: Toll Free 866-438-2342
Canada, Puerto Rico, USVI, + Guam
• Customer Service: Toll Free 800-972-7029
USA, Canada, Puerto Rico, USVI, + Guam
• Accounting/Billing: Toll Free 800-898-3010
USA, Canada, Puerto Rico, USVI, + Guam
• Local 706-548-1588
USA
• Local 706-425-2626
All other countries
FAX:
• Toll Free 800-880-9759
USA, Canada, Puerto Rico, USVI, + Guam
• Local 706-546-8482
USA
• Local 706-549-5840
All other countries
WEBSITE:
EMAIL:
MAIL:
burton + BURTON®
325 Cleveland Road
Bogart, GA 30622 USA
SHIPPING
F.O.B. Bogart, Georgia. Current rates apply.
Domestic orders placed before 12 NOON (ET),
Monday through Friday, are typically shipped
the same day. After 12 NOON (ET), orders are
shipped the following business day.
International orders are subject to next day
processing and can encounter delays.
Adjustments made to these orders, once
processed, are subject to a $25 service charge(s).
Orders are shipped via ground service unless
you instruct otherwise.
Our main freight carrier is FedEx® Corporation.
Other methods are available including, but not
limited to, the United States Postal Service™
(USPS™), common carrier freight lines, buses,
and airlines. When choosing an alternate
service, certain restrictions may apply and
additional charges may result.
Rush delivery service is available via FedEx
Priority Overnight ®, FedEx Standard Overnight®,
FedEx 2Day ®, and FedEx Express Saver®, all at
charges greater than ground service.
Please remember that rush delivery charges
are based on dimensional weight or real weight
(whichever is greater) and result in higher
freight charges.
The number of delivery days is based on the
number of business days following the day of
shipment (not including Saturday, Sunday, or
holidays). This APPROXIMATION may vary,
and weather-related delays are not subject
to freight refunds or adjustments.
WHOLESALE ONLY
TO RECEIVE SALE PRICING, ORDERS MUST
BE PLACED BY DECEMBER 21, 2017, AT 5 P.M.
$200 MINIMUM OPENING ORDER REQUIREMENT.
$75 MINIMUM REORDER. ($5 service charge for orders less than $75.)
PLEASE NOTE THAT PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.
Certain products may be subject to future ship dates
(not available for immediate shipment). Please ask for details.
HOW TO ORDER
Please provide product numbers.
If this is your rst order, please have the following available:
• Telephone Number, Business Name, and Address
• State Tax Resale Number* (*Customers operating in GA, IL, TX, or NV must complete
and submit a Sales Tax Certi cate prior to initial shipment. Blank forms are available
on our website. Click Customer Service on the footer.)
• Business Owner’s Name
Please have your order complete. Make a list of product numbers, quantities, and brief
descriptions. When ordering, please read the product number rst and the quantity
ordered second. Each product will be veri ed with a brief description. Due to rapid order
processing, additions or deletions to orders are not possible once an order is submitted.
HOW TO PAY
CREDIT CARDS: If you wish to pay with a credit card, please have the card number, the
expiration date, the security code, the person’s name imprinted on the card, and the
billing address (street address and ZIP Code™) for the card being used available at
the beginning of the order.
We accept:
All C.O.D. orders will have an additional $13.00 added to each box shipped.
These charges are per the shipper (FedEx®), not burton + BURTON®,
and are subject to change (annually) at the shippers’ discretion.
C.O.D.–CHECK: If you wish to pay with a company check, the name of your bank,
bank account number, bank routing number (A.B.A. number), and bank telephone
number must be on le with us. Please make checks payable to burton + BURTON®.
Returned, unpaid check charge is $30 per check and/or applicable attorney’s fees
for cost of collection.
C.O.D.–CASH: If you wish to pay with cash, your order will incur additional handling
surcharges. Money (actual currency) for the amount of the order should be ready upon
delivery. Please note that neither a personal check, company check, cashier’s check, nor
money order will be accepted on orders coded as C.O.D.–CASH.
C.O.D.–CASHIER’S CHECK OR MONEY ORDER: If you wish to pay with a cashier’s check
or money order, please have the exact amount of the order drafted on the document
upon delivery. Please note that neither a personal check, company check, nor cash will
be accepted on orders coded as C.O.D.–CASHIER’S CHECK OR MONEY ORDER.
ALL INTERNATIONAL ORDERS REQUIRE PREPAYMENT.
CLAIMS/DAMAGES
Your satisfaction is important! If you have concerns regarding damaged or defective
products, did not receive merchandise you ordered, or received incorrect merchandise,
please contact one of our friendly Customer Service Specialists at 800-972-7029 within
48 hours of receipt.
RETURNS
Please observe the following guidelines:
1. All returns must be authorized by a member of our Customer Service Department
prior to returning the merchandise. To obtain return authorization, call or email us:
. Upon approval, the goods must be returned
with a copy of the invoice and in the original packing materials including the brown
outer cartons. Products not returned in this manner may be subject to refusal.
2. Returns must be made within 30 days of the date of purchase.
3. Seasonal merchandise is not subject to return.
4. Misused or abused products may not be returned and will not be accepted/credited.
This includes balloons that have been punctured or cut.
5. Credit due will be applied to your account after receipt and evaluation of returned
merchandise.
6. Returned merchandise is subject to a 20% restocking service charge.
Daytime. Nighttime. Anytime.® Shop online 24 hours a day at .
543
SERVICE DIRECTORY