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Sweeps on Insurance Coverage
MFS INQUIRIES
INVESTIGATION
Coding
Distribution List
Education
Maximum Fee
Medical Bill Display
Provider Category
Region
36%
25%
19%
7%
6%
5%
2%
OUTREACH
Most Frequent Calls
96%
Customer Contact Center
Quality Score
WebFile?
What’s my
Claim Status?
9
Q
9
Q
9
Q
9
Q
9
Q
9
Q
9
Q
9
Q
What are my
Rights?
What is
the JCN?
What are
VWC’s Hours?