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OPERATIONAL CONDITIONS
(Index weighting 30%)
The top five positions in the Conditions category are occupied by European countries. English proficiency remains
high on the agenda within the BPO sector as does IT infrastructure, with the top three ranked countries as well as
fourth ranked Bulgaria also delivering strong connectivity.
1
ROMANIA
2
LITHUANIA
33
BRAZIL
34
ARGENTINA
THE MOST
ATTRACTIVE
MARKETS
IN TERMS OF CONDITIONS,
RISKS AND COSTS
35
INDIA
3
BULGARIA
24