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Toll-free fax orders
800-315-8388
February
2015
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Please have customer number, item/UPC number
and invoice number ready when calling
Calling in a credit
To reach a claims representative, dial (800) 451-2525, press 3 to
reach the next available claims representative. If all representatives
are busy helping other customers, you may stay on the line or
press1 to leave a voice mail message. All messages are returned in
the order in which they are received.
Faxing in a credit
Product delivered from all locations:
Fax 877-842-6352
Forms are available. Please call claims number.
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erclaims@unfi.com. Please call or email for a form to be sent
Credit return procedure
Select Nutrition Credit Policy
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Department within 5 business days of receipt of merchandise.
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required for all claims.
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mis-ordered merchandise. Mis-ordered products are subject to a
15% restocking fee. Your Select Nutrition claims representative
will approve credit and return of any mis-ordered products.
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be in original packaging with no writing on cases and no price
labels on merchandise. There should be no damage from the
removal of labels. Full case items must have all pieces.
Unsaleable product will not be credited.
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need to be picked up as a result of a Select Nutrition error. All
pickups will be initiated by UPS. Select Nutrition will not print
and mail call tag information directly to customers. All products
are expected to be returned timely with your next delivery.
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returns as well as lot code and expiration date. Consumer
returns are eligible for credit by Select Nutrition within six (6)
months of purchase date.
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number of the item received is required.
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manufacturer’s defect. Examples include no safety seal, no label
on products, moldy product. The expiration date, quality reason
and lot number are required.
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upon receipt.
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dated according to Select Nutrition policy at time of delivery.
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upon review and approval of your request. The credit will be
applied or attached to your next invoice. Credits for items being
returned to Select Nutrition will be issued after receipt and
inspection of product.
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any customer.
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overstock items.
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return policy