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D E C E M B E R , 2 0 1 7
Advancements in Mobile Technology combined
with the significant increase in smartphone
ownership and shift toward digital commu-
nication mediums creates an opportunity to
substantially enhance the way we connect
with the members of our community
E
fforts to improve the quality of life in our communities
are most effective when they involve strong collabo-
ration between management or leadership and the
residents they serve. A major aspect of this partnership is
the ability for residents (and visitors) to efficiently and effec-
tively communicate their comments, questions or concerns
directly Community Managers, Property Owners or HOA
Associations. Information may include Security Concerns
Effectively Utilizing
MOBILE
TECHNOLOGY
to Enhance Community
Engagement and Safety
By Adam Frumkin,
Kipon, Inc.
© iStockphoto.com
(Community Watch), Common area Maintenance, Rules
Violations or other safety issues. Residents and visitors are
often the first to identify such issues or concerns.
Traditionally, residents have presented with a variety of
ways to communicate, including visiting the office (if one
exists), calling the management group or emailing the
appropriate person or organization. Often times smaller
communities do not have onsite management or have lim-
ited office hours which may not correspond to schedules
of residents, thus making in-person communication imprac-
tical. Without an efficient and easy way to communicate
many issues and concerns are not reported creating the
potential for unhappy residents and even liability issues.
As we move more and more towards a digital society
phone calls are becoming a less attractive to communicate.
Millennials prefer electronic communication and instant
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