| Welcome to the Team | 2 |
| Contents | 3 |
| Our Values | 4 |
| Our Principles | 5 |
| Our Brands | 6 |
| I Care About our Guests | 7 |
| What About Me? | 10 |
| Keeping Me Safe at Work | 17 |
| Licensing Law - England & Wales | 22 |
| Licensing Law - Scotland | 26 |
| Social Responsibility | 30 |
| I Care About the Business | 31 |
| FAQs | 37 |
| Jargon Busting | 41 |
| Next Steps | 44 |