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Continued on page 38 ▶

The Smart Store

Manager’s Role

In all of perishables management and profit

optimization, the most important initiative

is teaching store managers to understand

and supervise their perishable departments

for optimal profit and customer satisfaction.

This training precedes all reports and graphs

and charts and technology.

Store teams need to see and feel profitable

operations and then be additionally enabled

by smart technology. A well-trained store

manager is your linchpin to delivering a

clean, fresh, well stocked, and customer-

service ready profitable selling condition.

Perishables have the power to give your store

a distinguishable personality and will touch

the customer’s senses in a way that dry

groceries can’t.

Start every day with a “purposeful” store

walk. Store managers should walk their

stores frequently and inspect perishable

conditions and readiness every two to

three hours.

When walking the store, a manager should

generally consider these priorities:

The Morning Store Walk: Ensure detailed

rotation for freshness, items on hand

and stock readiness, advertised item

availability to meet the day’s anticipated

sales, backroom and coolers organization

and cleanliness, proper signage per

company plan, store floor safety check,

and proper execution of prior evening

close-down, clean-up, and next-day prep.

The Mid-Day Store Walk: Coolers

clean and organized, code dated for

quality and freshness optimization

and FIFO rotation.

The Mid-Day Walk is also the time

Manager’s should recognize over-stock

conditions and make determinations

inventory rotation, backdoor security

checks, all racks level and properly

merchandised, dumpster check for excess

loss, known loss recordkeeping, specific

awareness of department sanitation best

practices, and store floor safety check.

The Afternoon Store Walk: Advertised

item availability to meet the day’s

anticipated sales, department manager

plan for evening coverage, product

presentation is neat and ready to

meet anticipated sales, and store floor

safety check.

The Sanitation of Making

Profit with Perishables

No study or discussion of perishable

department shrink control would be

complete without a review of necessary

sanitation practices. Remember that, unlike

groceries or frozen foods, perishables are

living (hence dying) materials, which

means that germs and bacteria can easily

grow there.

Unclean or poorly refrigerated conditions

accelerate the cellular breakdown of

perishable products. Proper refrigeration,

sanitation, and handling slows this

deterioration process and reduces your

perishable shrink. Review the chart to the

right for proper refrigeration temperatures.

37

ALABAMA GROCER |