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City of Raleigh Public Utilities Department Multi-Year Business Plan [2016-2018]
Encompasses the effort to gain support from internal and external stakeholders for our Strategic Planning activities and
implementation.
Objective: I. Enhance partnerships with other utilities, state, agencies, etc. on stakeholder
outreach
Champion: Karen Ray
City of Raleigh Strategic Plan Key Focus Areas:
Organizational Excellence |
Economic Development & Innovation
Action Item
Team Lead
Schedule
I.1. Align communication messaging on utility issues with stakeholders
Align regional communication messaging on utility issues with other regional utilities and stakeholders/customers in the
Raleigh media-shed.
Ed Buchan
Q1 through Q3
2016
Objective: J. Strengthen intra-city relationships
Champion: Karen Ray
City of Raleigh Strategic Plan Key Focus Area:
Organizational Excellence
Action Item
Team Lead
Schedule
J.1. Dedicate staff and resources to develop and communicate the city's strategic plan
Communicate departmental assignments and progress on the City's strategic planning efforts. Coordinate departmental
resources that will assist the city in completion of the strategic plan.
Carolyn
Dumas
Q1 through Q3
2016
J.2. Enhance collaboration between Public Utilities and other City departments
Identify where there are strong interdependencies between departments. Assign staff to coordinate activities between
departments to perform a liaison function. Document existing activities to assist in how they can be enhanced
department-wide.
Candia Perry
2016 through
2018
Stakeholder Outreach