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THE AMERICAN CLUB
JUL / AUG 2017
The American Club Call Center
Did you know that The Club receives an average of 160 phone calls a day?
In response to the large volume of incoming calls, which has resulted in Member feedback about the difficulty
of getting through to busy outlets such as sên Spa and Thyme Café (especially during peak periods), The Club
officially launched its dedicated Call Center in July 2016.
A year into its operations, the Call Center has significantly reduced the number of calls to the Concierge. With
the Call Center team handling multiple activities, from event registrations and outlet bookings to processing
vehicle registrations and attending to Member and guest enquiries, the Front Desk staff is now better able to
focus their attention on providing face-to-face services and engaging with our Members.
To date, the Call Center has processed close to 27,000 phone calls. We hope this value-added service has
helped enhance our Members’ experience at The Club!
Send Us Your Stories!
We want your stories!
If you are a Member of The Club and have a unique or interesting story relating to
lifestyle, family, or your experience at The Club / life in Singapore,
we want you to share it with our readers via The Club magazine!
Email your write-up (1,000 words or less) and high-resolution pictures
(or download link) to
jacklyno@amclub.org.sg/
constancey@amclub.org.sgtitled “Magazine submission”.
*Articles will be subject to review and approval by The Club, and may or may not be published in The Club magazine.