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©CounterArt 2018 •
www.counterart.net• 1-877-395-3473
CUSTOMER SERVICE:
Thank you for choosing our family!
There are 4 convenient ways to place an order with us.
1. Email:
csr@highlandwoodcrafters.com2. Phone: 877-395-3473
3. Fax: 704-658-0310
4. Online:
www.counterart.netTERMS:
Opening orders require a minimum of $200.00,
credit card required. Re-orders $100.
Credit terms with credit approval.
We accept these major credit cards for payment:
VISA, Mastercard, American Express & Discover.
RETURNS:
No returns accepted without prior authorization.
Please contact Customer Service for Return Authorization
Number (RA#).
Unauthorized returns are subject to a 25% restocking fee.
Damages/Errors must be reported to Customer Service
within 10 days of receipt.
BACKORDER / CANCELLATION:
Unless otherwise specified, back orders of $50.00 or less
will be canceled. Notifications of out of stock or canceled
items will be included with shipments.
SHIPPING:
CounterArt ships via FedEx FOB Springfield, TN unless
otherwise specified (with freight charges added to your
invoice). Shipments qualifying for truck freight will ship
least expensive carrier, freight collect. If no shipping
instructions are provided, we reserve the right to ship least
expensive and best method.
DELIVERY:
Most orders ship within 2-3 business days.
CUSTOM PROGRAM:
Please contact Counter Art Customer Service
for information regarding our custom products.
Terms, conditions and prices are subject to change.
We reserve the right to alter product designs and/or
specifications without notice.
TERMS & SHIPPING INFO
We gladly accept these cards: