Dia 1

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Verbal
• Communication
Style…….
• Language used …….
• Use props –
pictures/models
Written
 Assess current strategies
 Are our documents…
 Accessible for patients
 Readability - Tools to check what level your document
is pitched at ?
 Written in Plain language
 Written with the help of patients
 Involving patients in design and testing
 Following style guides
 Documents/leaflets/booklets
 Writing for online
 e.g : National Adult literacy association
Or
Can we give better information?