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Feedback from Users

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Solicit and document user feedback

Ch i d i

h i

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ERP a r eterm nes mec an sm

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May take form of

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Proactive calls to users

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Tally of incoming calls

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Emails

W b

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e surveys

March, 2013

Feedback from Users

h d f

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Met o per ormance

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Safety Concerns

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Warnings

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Alternatives

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Equipment and supply availability

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Readily available

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Practicality

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Suggested improvements

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Failures

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Reference material availability

September 20, 2004