HELPFUL HINTS
Hotwire representatives are always happy to help you with any problems
that you have with our services. Sometimes you can correct issues easily
and quickly and that way you do not have to wait for a technician to come to
your home. Here are some helpful reminders that you can use to be able to
enjoy your services without interruption. If you do need to contact us we
can be reached at:
-Frenchman’s Creek-on site office-
561-273-2618
-Frenchman’s Creek dedicated Customer Service line-
561-623-8469
-Hotwire Customer Service-
800-355-5668
It is very important to keep a record of your
passwords
. These
should be kept in a place that is safe and can be accessed easily. (For
router, tape it to the bottom of the router so even your guests will
have easy access.)
Once your TV’s are set up it is important to make note of the correct
input. Occasionally when you turn the TV on or off the
Input
button is
accidently pushed. This will give you a snowy picture and you will not
be able to watch TV. If you have the correct input recorded you will
be able to correct the issue immediately. (Tape this to the back of
each TV so that you can find it easily)
When turning your
TV on/off
it is important to hold the remote aimed
at the TV for a few seconds. The reason for this is that when you push
the watch TV button it has to turn on both the TV and the STB (Set top
box/receiver). If you hold the remote aimed at TV you can avoid
having to push the ok button.
Remote issues-
Please remember that your remotes are not
interchangeable. The remote needs to stay with the correct TV. If
your remote is not working there are few easy things to check.
-Push a button on the remote and make sure that the light that
lights up is the small button near top that is labeled STB
