Select Nutrition April 2016

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92 Toll-free phone orders 800-777-8844
Select Nutrition credit contact options
for invoices
Please have customer number, item/UPC number
and invoice number ready when calling
Calling in a credit
To reach a claims representative, dial (800) 451-2525,
press 3 to reach the next available claims representative.
If all representatives are busy helping other customers,
youmay stay on the line or press1 to leave a voice mail
message. All messages are returned in the order in which
they are received.
Faxing in a credit
Product delivered from all locations:
Fax 877-842-6352
Forms are available. Please call claims number.
Emailing in a credit
. Please call or email for a form to be
sent.
Credit return procedure
Select Nutrition Credit Policy
• All merchandise claims MUST be submitted to the
Claims Department within 5 business days of receipt
of merchandise.
• Customer number, item/UPC number and invoice
number are required for all claims.
• Shortage claims are subject to review by Inventory
Control.
• Customer is responsible for costs incurred for returning
mis-orderedmerchandise. Mis-ordered products are
subject to a 15% restocking fee. Your Select Nutrition
claims representative will approve credit and return of
any mis-ordered products.
• All products must be returned in saleable condition.
Items must be in original packaging with no writing on
cases and no price labels onmerchandise. There should
be no damage from the removal of labels. Full case items
must have all pieces. Unsaleable product will not be
credited.
• Select Nutrition will issue a UPS call tag for products that
need to be picked up as a result of a Select Nutrition error.
All pickups will be initiated by UPS. Select Nutrition will
not print andmail call tag information directly to
customers. All products are expected to be returned
timely with your next delivery.
• Customer must supply valid quality reason for consumer
returns as well as lot code and expiration date. Consumer
returns are eligible for credit by Select Nutrition within
six (6) months of purchase date.
• Select Nutrition will issue credit for mispicked items.
The UPC number of the item received is required.
• Select Nutrition will issue credit for items unsaleable due
to manufacturer’s defect. Examples include no safety
seal, no label on products, moldy product. The expiration
date, quality reason and lot number are required.
• Select Nutrition will issue credit for product damaged
upon receipt.
• Select Nutrition will issue credit for product which is
short dated according to Select Nutrition policy at time
of delivery.
• A credit memo will be issued by your claims
representative upon review and approval of your request.
The credit will be applied or attached to your next invoice.
Credits for items being returned to Select Nutrition will
be issued after receipt and inspection of product.
• Select Nutrition will not mail or fax credit memo detail to
any customer.
• Select Nutrition will not issue credit or accept returns of
overstock items.
• Refrigerated/frozen items can not be returned or credited.
return policy