2017-Focus-Owners Manual

SYNC™3

AppLink issues Possible cause(s)

Issue

Possible solution(s)

Unplug the USB cable from the phone, wait a moment, and plug the USB cable back in to the phone. After a fewseconds, the app should appear in SYNC 3's Mobile Apps Menu. If not, "Force Close" the application and restart it. Increase the Bluetooth volume of the device by using the device's volume control buttons which are most often found on the side of the device. Force close or uninstall the apps you do not want SYNC 3 to find. If the app has a "FordSYNC" setting, disable that setting in the app's settingsmenu on the phone.

My iPhone is connected, my app is running, I restarted the app but I still cannot find it on SYNC 3.

You may need to reset the USB connection to SYNC 3.

I have an Android phone. I foundand startedmymedia app on SYNC 3, but there is no sound or the sound is very low.

The Bluetooth volume on the phone may be low.

Some Android devices have a limited number of Bluetooth ports that apps can use to connect. If you have more AppLink apps on your phone than thenumber of available Bluetooth ports, you will not see all of your apps listed in the SYNC 3 mobile apps menu.

I can only see some of the AppLink apps running onmy phone listed in the SYNC 3 Mobile Apps Menu.

Voice command issues

Issue

Possible cause

Possible solution

Review the cell phone voice commands and the media voice commands at the beginning of their respective sections. Refer to the audio display during an active voice session to find a list of voice commands there. Wait for the system to prompt you before you state your command.

You may be using the wrong voice commands.

SYNC 3 does not understand what I am saying.

Youmay be speaking too soon or at the wrong time.

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Focus(CDH)Canada/UnitedStatesofAmerica,HM5J 19A321AAenUSA,Editiondate:201608,FirstPrinting