2017-Focus-Owners Manual

SYNC™3

Voice command issues

Issue

Possible cause

Possible solution

You may be using the wrong voice commands.

Review the media voice commands at the beginning of the media section. Say the song or artist name exactly as it is displayed on your device. For example, say "Play Artist Prince" or "Play song Purple Rain". Make sure you are saying the complete title such as "California remix featuring Jennifer Nettles". If there are any abbreviations in the name, like ESPN or CNN, you have to spell those: "E-S-P-N" or "C-N-N". Make sure that song titles, artists, album, andplaylists names donot have any special characters like *, - or +. Make sure that you are saying the name exactly as it appears on your phone. For example, if your contact is "Joe Wilson", say "Call JoeWilson". If your contact name is "Mom", say "Call Mom". Make sure that your contact names do not have any special characters like *, - or +. SYNC3 applies the phonetic pronunciation rules of the selected language to the contact names stored on your cell phone. Helpful Hint: You can select your contact manually. Press PHONE . Select the option for phonebook and then contact name. Press the soft-key option to hear it. SYNC 3 will read the contact name to you, giving you some idea of the pronunciation it is expecting.

You may not be saying the name exactly as it appears on your device.

SYNC 3 does not understand the name of a song or artist.

The song or artist name may have some special characters that are not being recognized by SYNC 3. You may not be saying the name exactly as it appears on your phone- book. The contact name may contain special charac- ters.

SYNC 3 does not understand or is calling the wrong contact when I want to make a call.

The SYNC 3 voice control system is having trouble recog- nizing foreign names stored on my cell phone.

You may not be saying the name exactly as it appears on your phone- book.

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Focus(CDH)Canada/UnitedStatesofAmerica,HM5J 19A321AAenUSA,Editiondate:201608,FirstPrinting