SSI2017 Sept Brochure v3.indd

Strategic Service Institute Faculty

Mary Jo Bitner, Ph.D. Edward M. Carson Chair in Service Marketing, Professor and Co-Executive Director, Center for Services Leadership W. P. Carey School of Business, ASU

Suzanne Peterson, Ph.D. Associate Professor Thunderbird School of Global Management, a Unit of the ASU Knowledge Enterprise

R. Gary Bridge, Ph.D. Currently Managing Director Snow Creek Advisors LLC Formerly SVP and Global Lead Cisco Systems, Inc.

Amy Ostrom, Ph.D. PetSmart Chair in Services Leadership Professor and Chair Department of Marketing Center for Services Leadership W. P. Carey School of Business, ASU Wolfgang Ulaga, Ph.D. AT&T Professor of Services Leadership and Co-Executive Director Center for Services Leadership W. P. Carey School of Business, ASU Development, Department of Strategic Management & Globalization; Academic Director, CBS Competitiveness Platform Copenhagen Business School Thomas Ritter, Ph.D. Professor of Market Strategy and Business

Dwayne Gremler, Ph.D. Professor of Marketing Department of Marketing

College of Business Administration Bowling Green State University

Thomas Hollmann, Ph.D. Clinical Associate Professor Department of Marketing W. P. Carey School of Business, ASU

EXECUTIVE COACH Gwen Ortmeyer, Ph.D. Independent Consultant

Throughout her 20 years of business consulting, Gwen Ortmeyer has helped business teams design and execute market and business strategy. Gwen will be working one-on-one with SSI participants and teams on their specific service challenge. In addition to the W. P. Carey School of Business, she has taught in executive education programs at Stanford, Harvard, MIT and Columbia, among others.

Tuition, per person

MODULE 1

MODULE 2

BOTH MODULES

Employee of a CSL Member Firm or Past CSL Event Attendee 1

$2,650

$2,975

$5,625

All Others

$3,150

$3,550

$6,700

Teams of Two or More 2 $5,250 1 You may call 480-965-6201 or visit wpcarey.asu.edu/members to determine if your firm is a member. 2 To register a team of two or more, call us at 480-965-6201 for assistance to ensure you receive the correct discount. By attending the Strategic Service Institute, you are giving permission for the W. P. Carey School of Business at Arizona State University to use your photograph (if taken) in University publications and publicity in support of the University and on the School of Business’ website. $2,475 $2,775

Page 6 | Register online at wpcarey.asu.edu/institute or call 480-965-6201