2013 Best Practices Study

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

Service/Sales Support Staff

Key Benchmarks Mgmt. Perspectives Profile Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

Average

Top 25%

Commercial P&C Producers/Sales Support Number

14.0 39.7

High Low

3.5

Average Revenue per Staff

$296,020 $736,696

$475,420

Total Commercial Service Payroll ($)

Payroll (as % of Total Commercial Revenue) Bonds P&C Service/Sales Support Staff Number

21.1%

1.3 3.0 0.2

High Low

Average Revenue per Staff Total Bond Service Payroll ($)

$182,469 $66,605

$188,413

Payroll (as % of Total Bond Revenue) Personal P&C Service/Sales Support Staff Number

27.2%

8.8

High Low

30.0

1.0

Average Revenue per Staff

$202,405 $364,083

$308,666

Total Personal Service Payroll ($)

Payroll (as % of Total Personal Revenue)

23.9%

Group L&H Service/Sales Support Staff Number

3.5

High Low

11.0

0.5

Average Revenue per Staff

$389,211 $189,438

$611,921

Total Group L&H Service Payroll ($)

Payroll (as % of Total Group L&H Revenue) Individual L&H Service/Sales Support Staff Number

15.8%

0.9 2.0 0.1

High Low

Average Revenue per Staff

$178,159 $38,320

$330,844

2013 Best Practices Study

Total Individual L&H Service Payroll ($) Payroll (as % of Total Individual L&H Revenue)

26.6%

Multi-Line Service/Sales Support Staff Number

Agencies with Revenues Between $5,000,000 and $10,000,000

2.8

High Low

13.0

1.0

Average Revenue per Staff

$915,621 $147,444

*

Total Multi-Line Service Payroll ($)

123

Payroll (as % of Total Multi-Line Revenue)

10.6%

*Insufficient Data