MAROC_TELECOM_REGISTRATION_DOCUMENT_2017

DESCRIPTION OF THE GROUP, BUSINESS ACTIVITIES, LEGAL AND ARBITRATION PROCEEDINGS

Business activities

Community and humanitarian actions Aware of its important role to play in society, Maroc Telecom supported several foundations and charities in 2017, including: – Mohamed V Foundation for Solidarity; – Fondation Lalla Salma Prévention et Traitement des Cancers (Lalla Salma Foundation for the Prevention and Treatment of Cancer); – National Institute for Children’s Rights; – The Lalla Asmaa Foundation for Deaf Children; – Moroccan Down Syndrome Association; – Heure Joyeuse children’s charity. Sports sponsorships Maroc Telecom is closely involved in sports at the national and local levels. It was once again the official sponsor of the following bodies: – Moroccan Royal Federation of Track and Field; – Moroccan Royal Federation for Equestrian Sports; – Moroccan Royal Rugby Federation; – Moroccan Royal Tennis Federation; – Dar Es Salam Royal Golf Club Association; – Hassan II Golf Trophy Association; – Moroccan Royal Boxing Federation; – World Judo Open Championships (first time held in Africa). – Moroccan Royal Soccer Federation; – Mohammed VI Royal Soccer Academy;

Cultural sponsorships Maroc Telecom is actively involved in cultural events through its sponsorship of many prestigious Moroccan and international festivals such as theMawazinemusic festival, theGnaouaWorldMusic Festival, the Afrique du Rire comedy festival, the World Festival of Sacred Music in Fes, the International festival of Amazigh Culture in Fes, the Jawhara International Festival in El Jadida, the Ifrane International Festival, the Voix de Femmes music festival in Tétouan, the Festival des raisins in Bouznika and the Oasis dance festival in Marrakech. Maroc Telecom also sponsors forums and conferences such as the Crans Montana Forum in Dakhla, the Africa IT & Telecom Forum in Abidjan and the Africa CEO Forum. In addition, the Group is a proud patron of the arts as official partner of the Théâtre National MohammedV and the JIDAR street art festival in Rabat. FINANCIAL COMMUNICATION The objective of financial communication is to raise investor confidence while providing precise, relevant, transparent and accurate information on the Group’s position in order to facilitate investor decision-making. Maroc Telecom’s financial communication also complies with the statutory and regulatory requirements. As such, information is regularly disclosed to the markets through press releases, interim and annual results, financial reports, Registration Documents and the like while the Group remains in close and permanent contact with analysts via roadshows, conference calls, analyst meetings, webcasts and other means. The Investor Relations section of the Group’s website ( www.iam.ma ) aimedat institutional investors is kept current andup todate at all times.

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3.2.1.6 NETWORK AND SYSTEMS INFRASTRUCTURE

Key performance indicators

2017

2016

2015

Radio sites

9,583 1,120 0.77% 0.58% 99.5% 95.6% 93.4%

9,114

8,544

Internet bandwidth (Gbps)

550

370

Mobile failure rate

1.30% 0.91%

1.54% 1.05% 99.5% 86.5%

Mobile dropped-call rate

2G coverage rate (as a % of the population) 3G coverage rate (as a % of the population) 4G coverage rate (as a % of the population)

99.53% 86.75%

73.3%

60%

Mobile infrastructure Maroc Telecom’s mobile network is based on GSM technology and has been rolled out across almost the entire country. The network has a well-developed infrastructure, high international connectivity and a service quality comparable to that of international operators. After the GSM 2G network came a 3G/HSPA+ network and a 4G/ LTE network launched on Julyb13, 2015 to carry calls and data with potential download speeds of up to 225 Mb/s (on compatible devices and in certain zones only).

MOBILE CORE NETWORK AND SERVICE PLATFORMS Maroc Telecom’s mobile switching network is equipped with Next-Generation Network (NGN) technology that supports IP and 2G/3G/4G simultaneously for optimal resource allocation. Maroc Telecom has technical platforms enabling the provision of high-quality voice and data services to customers (voicemail, SMS, MMS, prepaidmanagement systems,betc.).Maroc Telecomconstantly adjusts the capacity of these platforms to cope with the increased usage of value-added services.

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MAROC TELECOM ____ 2017 Registration Document