2018-MKX-Owner's Manual

SYNC™ 3

USB and Bluetooth Stereo issues

Issue

Possible cause

Possible solution

The device has a lock screen enabled.

Make sure your device is unlocked before connecting it to SYNC 3.

SYNC 3 does not recog- nize my device when I start my vehicle.

Make sure you are not leaving the device in your vehicle during very hot or cold temperatures.

This is a device limitation.

This is a device-dependent feature. Bluetooth audio does not stream. The device is not connected.

Make sure you connect the device to SYNC 3 and that you have started the media player on your device.

Your music files may not contain the correct artist, song title, album or genre information.

Make sure that all song details are populated.

The file may be corrupted.

Try replacing the corrupt file with a new version.

SYNC 3 does not recog- nize music that is on my device.

Some devices require you to change the USB settings from mass storage to media transfer protocol class. The song may have copyright protection that does not allow it to play. Convert the file to a supported format. See Entertainment (page 436). The file format is not supported by SYNC 3. Update media index. See Settings (page 475). The device needs to be re-indexed. Make sure your device is unlocked before connecting it to SYNC 3. The device has a lock screen enabled.

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MKX (CD9) Canada/United States of America, enUSA, Edition date: 201707, First Printing