Grand River, IA-2019 SCC
Grand River, IA is published annually by SCC Networks
Advanced Technology. Exceptional Service.
®
SEPTEMBER 2019
®
WINTERSET
LORIMOR
MURRAY
CHARITON
THAYER
OSCEOLA
WOODBURN
GRAND RIVER
DERBY
WELDON
PLANO
MILLERTON
HUMESTON
VANWERT
PROMISE CITY
GARDEN GROVE
IOWA STATE LINE
CORYDON
CENTERVILLE
LEON
SEYMOUR
grm.net
MT. AYR
KELLERTON
ALLERTON
DAVIS CITY
LAMONI
LINEVILLE
BLOCKTON REDDING
GRANT CITY
POWERSVILLE
EAGLEVILLE
MERCER
SHERIDAN
MISSOURI
CAINSVILLE
ALLENDALE
@GRMnetworks
WASHINGTON CENTER
PRINCETON
RIDGEWAY
BETHANY
facebook/grm.net
Frequently Called Numbers
PHONE
NAME
ADDRESS
600 NW Church St., Leon, IA
1-800-782-7932
SCC Networks ®
24/7 Tech Support & After Hours Outage Reporting Line
1-800-721-2577
Learning starts at HOME with a fast & reliable Internet connection.
GRM Networks is here to help!
Call now to connect or upgrade your Internet.
®
/grm.net
www.grm.net
@GRMnetworks
GRM Networks ® is an equal opportunity provider and employer. GRM Networks ® es un proveedor y empleador que ofrece igualdad de oportunidades.
How To Reach SCC Networks ® & Table Of Contents
How To Reach SCC Networks ®
Repair Services Dial 333 (from within our serving area)
Business Office Location You may apply for phone and Internet service, purchase a phone, pay your bill and perform other related services at our office located at:
Or. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-721-2577 After Hours Trouble Reporting . . . . . . . . . . . . 1-800-721-2577
600 NW Church St., PO Box 240, Leon, IA 50144 Dial 777 (from within our serving area)
Buried Cable Locations Missouri One Call . . . . . . . . . . dial 811 or 1-800-344-7483 Iowa One Call . . . . . . . . . . . . . dial 811 or 1-800-292-8989
Or. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 641-446-4222 Or. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-782-7932 Directory Assistance Information Dial 1 - area code - 555-1212 (800) numbers dial 1-800-555-1212 or dial 411
Table Of Contents
General Information. . . . . . . .Pages 7-8, 10-11 Installation Charges. . . . . . . . . . . . . . . Page 12 Internet . . . . . . . . . . . . . . . . . . . . . Pages 16-17 1 + Distance Dialing. . . . . . . . . . . . . . . Page 29 0 + Distance Dialing. . . . . . . . . . . . . . . Page 29 International Dialing . . . . . . . . . . . . . . Page 29 Local Calling Area . . . . . . . . . . . . . . . . . Page 8 Relay Service . . . . . . . . . . . . . . . . Pages 13-14 Repair Service . . . . . . . . . . . . . . . . . . . Page 15 Voice Mail . . . . . . . . . . . . . . . . . . . . . . . Page 28 Zip Codes . . . . . . . . . . . . . . . . . . . . . . . Page 31
Access Line Charges. . . . . . . . . . . . . . Page 11 Area Codes . . . . . . . . . . . . . . . . . . Pages 29-30 Billing Information . . . . . . . . . . . . . . . . Page 12 Buried Cable Location Number . . .Pages 1,10 Business Office Location . . . . . . . . . . . Page 1 Calendars (2019-2020) . . . . . . . . . . . . . Page 32 Call Before You Dig . . . . . . . . . . . . . . . . Page 6 Customer Information . . . . . . . . . Pages 13-14 Customer Rights and Responsibilities .Page 9 Directory Assistance . . . . . . . . . . . . . . . Page 1 Emergency Numbers. . . . . . . . . . . . Pages 2-5 Enhanced Features . . . . . . . . . . . Pages 18-27
1
Emergency Numbers
If the number you are calling from
Exchange
begins with
Fire
Police
Sheriff
Ambulance
Albany, MO
660-726
911 or 726-3323
911 or 726-3232
911 or 726-3721
911 or 726-3200
Allendale, MO
660-786
911 or 564-2122
911 or 564-2222
911 or 564-3310
Allerton, IA
641-873
911
911
911
Barnard, MO
660-652
911
911 or 660-582-7451
911 or 660-582-8188
Bethany, MO
660-425 & 426
911
911 or 425-3199
911 or 425-3199
911
Blockton, IA
641-788
911 or 788-3222
911 or 800-432-4386
911 or 788-3222
Taylor Co 641-464-3921 Ringgold Co
Brimson, MO
660-789
911 or 789-2555 ELB
911 or 359-2828
911 or 359-4357
359-5552 Grundy Co
Browning, MO
660-946
911 or 946-4144
911 or 660-895-5312
911 or 660-258-2261
Linn Co or 660-265-3313 Sullivan Co
Cainsville, MO
660-893
911 or 893-5221
911 or 425-3199
911 or 867-3340 Eagleville
Chula, MO
660-639
911 or 639-3255
911 or 660-646-0515
911 or 660-646-2332
Conception Jct., MO 660-944
911 or 944-2424
911 or 660-726-3721
911
Gentry Co 660-582-7451 Nodaway Co
Corydon, IA
641-872
911
911
911
Darlington, MO
660-666
911 or 660-726-3323
911 or 660-726-3721
911 or 660-726-3200
Davis City, IA
641-442
911 or 446-4111
911 or 446-4111
911 or 446-4111
Denver, MO
660-326
911 or 660-564-2122
911 or 660-726-3721 Gentry Co 911 or 660-564-2222 Worth Co
911 or 660-564-3310
Derby, IA
641-533
911
911
911
Eagleville, MO
660-867
911
911 or 425-3199
911 or 867-3340
Gallatin, MO
660-663
911 or 663-2345
911 or 663-2031
911 or 663-3535
2
Emergency Numbers
If the number you are calling from
Exchange
begins with
Fire
Police
Sheriff
Ambulance
Galt, MO
660-673
911
911
911 or 359-4357 660-265-3244 Sullivan Co
Garden Grove, IA
641-443
911
911
911
Gentry, MO
660-448
911
911 or 660-726-3721 Gentry Co 911 or 660-564-2222 Worth Co
911 or 660-726-3200
Gilman City, MO
660-876
911 or 876-5312
911 or 425-3199
911
Graham, MO
660-939
911 or 939-2115
911 or 660-582-7451
911
Grand River, IA
641-773
911
911
911
Grant City, MO
660-564
911 or 564-2122
911 or 564-2222
911 or 564-3310
Harris, MO
660-794
794-6355
660-265-3313
911
Humeston, IA
641-877
911
911 or 872-1566
911 or 872-2627
Jamesport, MO
660-684
911
911 or 660-359-2828
911 or 660-359-4357
Grundy Co
Grundy Co
660-663-2031
660-663-3535
Daviess Co
Daviess Co
Lamoni, IA
641-784
911
784-8711
911 or 446-4111
911 or 446-4111
Laredo, MO
660-286
911 or 286-3075
911 or 359-2828
911 or 359-4357 Grundy Co
Leon, IA
641-446
911
911
911
911
Lineville, IA
641-876
911 or 660-875-5235
911 or 641-872-1566
911 or 641-446-4111 or 641-872-2627
Linneus, MO
660-895
911 or 895-5135
911 or 895-5312
911 or 660-258-2261
Lorimor, IA
641-763
911
911
911
Lucerne, MO
660-793
911 or 794-6355
911 or 660-947-2515
911 or 660-947-3711 Putnam Co 660-748-4162 Mercer Co 911 - Sullivan Co
Meadville, MO
660-938
911 or 938-4144
911 or 895-5312
911 or 660-258-2261
Mercer, MO
660-382
911 or 382-4311
911 or 748-3165
911 or 748-4162
3
Emergency Numbers
If the number you are calling from
Exchange
begins with
Fire
Police
Sheriff
Ambulance
Millerton, IA
641-897
911
911
911
Mt. Moriah, MO
660-824
911 or 824-4411
911 or 425-3199
911 or 660-748-4162
Murray, IA
641-447
911
911
911
New Hampton, MO 660-439
911
911 or 425-3199
911 or 660-726-3200
Newton, MO
660-794
911 or 794-6355
911 or 660-265-3313
911
Parnell, MO
660-986
911
911 Nodaway Co
911
660-564-2222 Worth Co
Princeton, MO
660-748
911
911 or 748-3165
911 or 748-4162
Powersville, MO
660-592
911 or 592-2455
911 or 660-947-2515
911 or 660-748-4162 Mercer Co 660-947-3711 Putnam Co 641-872-2627 Wayne Co, IA
Purdin, MO
660-244
911
911 or 895-5312
911 or 660-258-2261
Ravenwood, MO
660-937
911
911 Gentry & Nodaway Co 660-564-2222 Worth Co
911
Ridgeway, MO
660-872
911
911 or 425-3199
911
Sheridan, MO
660-799
911
911 Nodaway Co
911
660-564-2222 Worth Co
South Davis City, MO 660-735
911
911 or 660-425-3199
911
South Lamoni, MO
660-878
911
911 or 660-425-3199
911
South Lineville, MO 660-875
911 or 875-5235
911 or 660-748-3165
911 or 660-748-4162
Spickard, MO
660-485
911 or 485-6133
911 or 359-2828
911 or 359-4357 Grundy Co 748-4162 Mercer Co
Stanberry, MO
660-783
911 or 783-2552
911 or 726-3721
911 or 783-2552
4
Emergency Numbers
If the number you are calling from
Exchange
begins with
Fire
Police
Sheriff
Ambulance
Thayer, IA
641-338
911
911 or 641-782-7717
911
Trenton, MO
660-359
911
911
911
911
339
Van Wert, IA
641-445
911
911 or 446-4111
911
Washington Center, MO 660-845
911
911 or 425-3199
911
Weldon, IA
641-445
911
911 or 446-4111
911
Decatur Co 342-2914 Clark Co
Winterset, IA
515-462
911 or 515-462-2113
911 or 515-462-3575
911 or 515-462-2252
OTHER EMERGENCY NUMBERS
State Highway Patrol
Macon, MO
660-385-2132 816-387-2345 800-525-5555
St. Joseph, MO Missouri & Iowa
Federal Bureau of Investigation F.B.I. Iowa
515-223-4278 816-221-6100
Kansas City, MO
Poison Control
800-222-1222
Report Child Abuse & Neglect Missouri
800-392-3738 800-362-2178
Iowa
Report Elderly Abuse & Neglect Missouri
800-392-0210
Road Conditions
Iowa
dial 511
5
Call Before You Dig!
Always call before you dig. One free, easy call gets your utility lines marked and helps protect you from injury and expense.
Safe digging is no accident: Always call 811 before you dig!
For more information visit: www.call811.com
6
General Information
Exchanges served by SCC Networks ® :
641-872 641-447
Corydon, IA Murray, IA
641-763
Lorimor, IA
Exchanges served by Windstream: Centerville, IA Plano, IA Chariton, IA Promise City, IA Humeston, IA Redding, IA Kellerton, IA Seymour, IA Mt. Ayr, IA Osceola, IA Woodburn, IA Exchange served by CenturyLink: Winterset, IA
Exchanges served by GRM Networks ® :
641-873 660-652 641-788 660-789 660-946 660-893 660-639 660-944 660-666 641-442 660-735 641-533 660-326 660-867 660-673 641-443 660-448 660-876 660-939 641-773 660-684 641-784 660-878
Allerton, IA Barnard, MO Bethany, MO Blockton, IA Brimson, MO Browning, MO Cainsville, MO Darlington, MO Davis City, IA Derby, IA Denver, MO Eagleville, MO Chula, MO
660-286 641-446 641-876 660-875 660-895 660-793 660-938 660-382 641-897 660-824 660-439 660-794 660-986 660-592 660-748 660-244 660-937 660-872 660-799 660-485 641-338 660-845 641-445
Laredo, MO
Leon, IA
660-425/426
Lineville, IA
South Lineville, MO
Linneus, MO Lucerne, MO Meadville, MO Mercer, MO Millerton, IA
Conception Junction, MO
Mount Moriah, MO New Hampton, MO Newtown/Harris, MO
South Davis City, MO
Parnell, MO
Powersville, MO Princeton, MO Ravenwood, MO Ridgeway, MO Sheridan, MO Spickard, MO Purdin, MO
Galt, MO
Garden Grove, IA
Gentry, MO
Gilman City, MO Graham, MO Grand River, IA Jamesport, MO
Thayer, IA
Washington Center, MO Weldon/Van Wert, IA
Lamoni, IA
South Lamoni, MO
7
General Information
Local Calling Area
Calling Number
Exchange Thayer, IA
Local Calling Area
Begins With
641-338
x x
641-342
Osceola/Woodburn, IA
641-442 & 660-735
Davis City, IA
446, 784
641-443 641-445 641-446 641-447 641-464 641-533 641-649 641-763 641-767 641-773 641-774 641-783 641-872 641-873 641-874 641-877 641-897 641-898 660-382 660-564 660-592 660-748 660-786 660-799 660-845 660-867 660-893 641-788
Garden Grove, IA Weldon/Van Wert, IA
446
446, 342
Leon, IA
442, 443, 445
Murray, IA
763, 342 (one-way only)
515-462/468
Winterset, IA Mount Ayr, IA Derby, IA Plano, IA Lorimor, IA Redding, IA Grand River, IA Chariton, IA Kellerton, IA Lamoni, IA Blockton, IA Centerville, IA Corydon, IA Humeston, IA Millerton, IA Seymour, IA Mercer, MO Grant City, MO Powersville, MO Princeton, MO Allendale, MO Sheridan, MO Allerton, IA Promise City, IA Lineville, IA
447
x
877
x
447, 462-468
x x x x
641-784 & 660-878
442
660-799
641-856/895
x
873, 874, 897, 898
872, 876
x
641-876 & 660-875
873 533 872
x
748 786
x
382 564
641-788 425, 426 425, 426 425, 426
Washington Center, MO
Eagleville, MO Cainsville, MO
8
Customer Rights And Responsibilities
When Will I Receive My Bill? SCC Networks ® mails bills at or near the first day of each month. You should receive your itemized bill within the first few days of the month. If you do not receive your bill, please call our business office by dialing 777 from your home or by calling one of the office phone numbers on page 1; we will mail you a copy of your current bill at no charge. Relay Service for hearing and speech impaired customers can be reached by dialing 7-1-1, and a Communications Agent will assist you in reaching our offices. How Can I Pay My Bill? You may mail your payment as directed on your bill, or you may pay in person at our business office. We also offer automatic bank deduction, debit card and credit card payment options. You may also pay online by going to grm.net and clicking on eBill . Contact your local business office for more information. You will save time and reduce the chance of error if you use the payment portion of your bill when paying. There is a charge for each returned check. When Does My Bill Become Delinquent? Your bill will be declared delinquent if it is still unpaid on the 21st day after the first mailing. How Can I Dispute A Charge On My Bill? If you believe a charge appearing on your bill is in error, you can inquire and/or dispute a charge by calling, writing or coming in to our office. You may call us by dialing 777 or you may come to the office at 600 NW Church St., Leon, IA, between the hours of 8am and 5pm Monday through Friday, except holidays. Some locations are closed daily 12pm - 1pm. When Can My Service Be Disconnected? Your service can be disconnected when you have not paid delinquent charges, fail to pay a required deposit, fail to comply with a settlement agreement, misrepresent your identity, or refuse to allow inspection of Company’s facilities as provided by any state and/or federal law. Basic local phone service cannot be disconnected for non-payment if delinquent charges are for other products and services on the account. Phone service will not be disconnected on days when the office is not open for business or on the day before the office will not be open for business. Phone service may not be disconnected prior to 5 business days after notice has been given of the company’s intent to do so (Company will mail a 5-day reminder notice). The Company may block access to toll and eliminate any optional service and/or features for non-payment of charges for those services. How Can I Prevent Discontinuance Of Service During An Absence? Contact our business office and inquire about pre-payment. How Can I Have My Discontinued Service Restored? You may have your discontinued service restored by paying all undisputed charges and the required deposit, if
any, or the Company may elect to enter into a settlement agreement with you that would restore your service. You may be assessed a charge for restoring service and the Company may require a deposit. When Is A Deposit Or Guarantee Required? You may be required to post a deposit or provide a guarantee of payment if you fail to meet our credit-worthiness criteria. Call our office to inquire about our credit-worthiness criteria. Statement of Nondiscrimination In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of commu- nication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339 . Additionally, program information may be made available in languages other than English. To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaint_filing_cust.html and at any USDA office or write a letter addressed to USDA and provide in the letter all the information requested in the form. To request a copy of the complaint form, call (866) 632-9992 . Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights Call your local business office from your home phone by dialing 777 or by dialing one of the office phone numbers on page 1. Relay Service for hearing and speech impaired customers can be reached by dialing 7-1-1, and a Communications Agent will assist you in reaching our offices. Spanish Translation De acuerdo con la ley federal de derechos civiles y las reglamenta- ciones y políticas de derechos civiles del Departamento de Agricultura de Estados Unidos (U.S. Department of Agriculture, USDA), se prohíbe al USDA, sus agencias, oficinas, y empleados, e instituciones que participan o administran los programas del USDA, discriminar por motivos de raza, 1400 Independence Avenue, SW Washington, D.C. 20250-9410 (2) fax: (3) email: (202) 690-7442 ; or program.intake@usda.gov. SCC Networks ® is an equal opportunity provider and employer.
9
General Information
Statement of Nondiscrimination (cont’d) color, origen nacional, religión, género, identidad de género (incluidas las expresiones de género), orientación sexual, discapacidad, edad, estado civil, estado familiar/parental, ingresos derivados de un programa de asistencia pública, creencias políticas, o reprimendas o represalias por actividades previas sobre derechos civiles, en cualquier programa o actividad llevados a cabo o financiados por el USDA (no todas las bases se aplican a todos los programas). Las fechas límite para la presentación de remedios y denuncias varían según el programa o el incidente. Las personas con discapacidades que requieran medios alternativos de comunicación para obtener información sobre el programa (por ej., Braille, letra grande, cinta de audio, lenguaje americano de señas, etc.) deberán comunicarse con la Agencia responsable o con el Centro TARGET del USDA al ( 202) 720-2600 (voz y TTY) o comunicarse con el USDA a través del Servicio Federal de Transmisiones al (800) 877-8339 . Asimismo, se puede disponer de información del programa en otros idiomas además de inglés. Para presentar una denuncia por discrimi- nación en el programa del USDA, AD-3027, que se encuentra en línea en http://www.ascr.usda.gov/complaint_filing_cust.html , o en cualquier oficina del USDA, o escriba una carta dirigida al USDA e incluya en la carta toda la información solicitada en el formulario. Para solicitar una copia del formulario de denuncias, llame al (866) 632-9992 . Envíe su formulario completado o su carta al USDA por los siguientes medios: (1) correo: U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights (202) 690-7442 ; o (3) correo electrónico: program.intake@usda.gov. SCC Networks ® es un proveedor y empleador que ofrece iguladad de oportunidades. How Can I File A Dispute/Complaint? If you have a dispute/complaint with SCC Networks ® , it may be resolved by contacting the District Manager at 600 NW Church, Leon, Iowa, 50144, 641-446-4222. If SCC Networks ® does not resolve your complaint, the service may be subject to state regulations. You may contact the Utilities Division, Department of Commerce, 1375 E Court Ave, Des Moines, Iowa, 50319, 515-725-7300 or 877-565-4450 (Toll-Free). YOUR LOCAL business office Call your local business office from home by dialing 777 or: Leon 600 NW Church St., PO Box 240, Leon, IA 50144 1-800-782-7932 Relay Service for hearing and speech impaired customers can be reached by dialing 7-1-1, and a Communications Agent will assist you in reaching our office. 1400 Independence Avenue, SW Washington, D.C. 20250-9410 (2) fax:
Abbreviated Dialing Codes Abbreviated dialing codes were established by the Federal Communications Commission (FCC) for communities to use to provide access to special services. The FCC intended the abbreviated dialing codes to be easy-to-remember and universally recognizable numbers that would enable a critical connection between individuals and families in need and the appropriate community-based organizations and government agencies. 2-1-1 : Community Services, United Way 3-1-1 : Municipal Government Services, Non-Emergency 4-1-1 : Directory Assistance (fees may be charged) 7-1-1 : TDD Relay Services 7-7-7 : Telephone Company Customer Service 8-1-1 : Underground Public Utility Location Request Service 9-1-1 : Emergency Medical, Police or Fire Service All abbreviated dialing codes may not be available in your community. Warning - Buried Cable Cable and lines that provide your home service are buried. It will be to your interest to give us several days advance notice before you start trenching or digging. Damage to cables and lines impairs your service and the cost of repairs is expensive. Before digging or trenching, contact one of the following: 900/976 Call Blocking Dialing 900 and 976 prefix numbers allows you to reach a variety of “pay-per-call” sources. All phones are capable of completing a call to any 900 or 976 prefix numbers unless call blocking is requested. If you so desire, SCC Networks ® will block call attempts to these prefixes from your phone. If you have any question about this offering, please call your local business office. Phone Directories Numbers are frequently changed, so the use of obsolete directories results in calling wrong numbers. Please transfer all special information to your new directory and destroy the old directory. If you do not receive the new directory, or if additional copies are needed, call, stop by or write the business office. An electronic version of this directory is available at www.grm.net/phone . 1-800-292-8989 Iowa One Call or dial 811 1-800-344-7483 MO One Call or dial 811
10
General Information
Additional Listings For each customer, a single line insertion in the alphabetical list is made without charge. Customers may arrange for additional listings. Rates for additional listings may be obtained from the business office. Directory Errors And Omissions Claims for damages due to errors or omissions in directory listings will be limited to prorated charges for the directory listing that is affected. Listings Not Appearing In The Directory Between directory issues, many phone numbers do not appear in the current issue of the directory due to changes and new installations. Patrons may obtain these phone numbers from “Directory Assistance” by dialing 4-1-1. Use Of Residential Phones For Business Purposes Residential phones are installed with the understanding that they will be used for domestic purposes. A residential phone will be changed to business service if used primarily or substantially for business purposes or if the residential phone number is advertised in connection with the sale of products or services. You May Be Eligible For Assistance with Your Phone Bill LIFELINE is a federal government program that enables low- income applicants to receive a discount for telecommunications service. Applicants meeting certain eligibility criteria are able to receive a monthly federal discount of $9.25 (for Voice or Broadband Internet). Toll blocking is available at no charge to all eligible Lifeline applicants.
If you feel you qualify for LIFELINE , call 777 and ask your SCC Networks ® Customer Service Representative to explain the application process. Telecommunications Access Program Are you, or someone you know, frustrated trying to use the telephone? Is it difficult to hear or understand the conversation? Do others have a hard time hearing you, or ask you to repeat yourself often? Is it challenging to dial a phone with small buttons or hard-to-read displays? Perhaps you don’t always hear the telephone ring or can’t get to the telephone in time before the caller hangs up. The Telecommunications Access Program (TAP) can provide you with a telephone specifically designed to help you with any of these difficulties. TAP provides specialized telephones FREE to those that qualify. Missouri residents with existing wireline (house) telephone service and income below $60,000 per year (for a household of 2; add $5000 per dependent) will qualify if certified as having a disability that interferes with hearing, seeing, speech, mobility or cognition. TAP provides equipment only; the consumer is responsible for the telephone service. Call 800-655-6700 or visit www.at.mo.gov to learn more about this free program to benefit Missouri residents. Residents of other states, visit www.tedpa.org to see if a program is in your state. Access Line Charges Listed below are the prevailing monthly access line charges. These rates do not include the Federal subscriber line charge nor applicable taxes. Rate Town Residence Business Corydon $23.50 $28.15 Lorimor $23.50 $28.15 Murray $23.50 $28.15 The above rates were correct as of the date this directory was printed. Current rates and charges are always available from your business office and at www.grm.net/phone .
Only one Lifeline service is available per household.
To be eligible for LIFELINE , an applicant must participate in one of the following:
1. Medicaid 2. Supplemental Nutrition Assistance (Food Stamps) 3. Supplemental Security Income (SSI) 4. Veterans Pensions or Survivors Benefit Programs 5. Federal Public Housing Assistance (FPHA) 6. Income at or below 135% of the Federal Poverty Level
11
Service & Billing
Establishing Or Transferring Phone Service To establish or transfer residential and/or business phone service, please call your local business office. To enable us to process your order to establish phone service, we will need to know your complete address and how you want to be listed in the directory. We also need to know about previous phone service in your name and other credit infor- mation. We will ask for identification and a contact number. Deposit Policy Customers may be asked to pay a deposit to establish ser- vice. The amount of your deposit is determined when you apply for service. You Will Be Billed For Changes In Your Service All changes, except termination of service and disconnection of certain options, require a service charge. The amount you are charged depends on the type of change requested. Consult your local business office for current rates. Charges for local service are billed one month in advance. Toll calls and repair charges are billed after they occur. Time And Material Charges : Time at $75 per hour/$112.50 per hour overtime (subject to change) plus a material charge for the material used and work performed which is not provid- ed for elsewhere in our filed tariffs, plus equipment charge if applicable. Also a trip charge of $40 may apply. How, When & Where To Pay Your Bill Your payment due date appears on your bill. Your payment is considered past due if not paid by that date. You can mail your payment or pay your bill at your local business office. Please don’t send cash in the mail. We also offer automatic bank deduction, debit and credit card pay- ment abilities or you may pay online by going to grm.net and clicking on eBill . Contact your local business office for more information. You will save time and reduce the chance of error if you use the payment portion of your bill when paying. There is a charge for each returned check.
Error On Your Bill If you have a question on your bill, call your local business office. Explain the possible error to a Customer Service Representative. If the error cannot be resolved, please pay the undisputed charges on time so you’ll maintain a good payment record while the problem is being investigated. Paying The Bill On Time So Your Service Will Not Be Disconnected If your payment is not received by the due date, or you do not meet payment arrangements, your service may be disconnected. How To Get Your Service Restored All relevant past charges must be paid before your service can be reconnected and you will be charged a restoral fee. You may also be asked to pay a deposit. CPNI Under FCC rules governing the use and disclosure of Customers Proprietary Network Information (CPNI), we can only discuss CPNI at our retail locations with those individuals listed as an authorized user on the account and presenting a government issued photo ID. CPNI includes call detail infor- mation and certain account information, including the amount of your bill. For phone inquiries, other rules dictate how we authenticate a customer. You may add authorized users to your account by contacting your business office.
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Customer Information
Relay Iowa Relay Iowa is a specialized service that guarantees all citizens access to prompt, professional and accurate communication through the phone. Consumers of these specialized services, specifically individuals who are deaf, deaf-blind, hard of hear- ing or have difficulty speaking, can communicate on the phone via TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish-to-Spanish and Captioned Telephone in order to connect with family, friends or businesses with ease. Here’s How Relay Iowa Works: Dial 711 or the appropriate toll-free number provided to con- nect with Relay Iowa. A specially trained operator, called a Communication Assistant (CA) will ask for the area code and number of the person you wish to call and will begin relaying the conversation. Generally, the CA will voice the typed mes- sage from the text phone (TTY) user to the person on the other end. The CA then relays the spoken words by typing them back to the TTY user. All calls are held strictly confidential. Specialized Services Relay Iowa offers specialized services for individuals who have difficulty speaking and for Spanish speaking residents. Specially trained CAs are on hand to assist in these types of calls and may be reached by dialing the associated number provided on this page. Since Relay Iowa offers a variety of services, please refer to the website listed or call Relay Iowa Customer Service for more detailed instruction on how a par- ticular call is processed. Captioned Telephone is also available and ideal for individuals with hearing loss who are able to speak for themselves. A Captioned Telephone works like any other phone with one important addition: it displays every word the other person says throughout the conversation. Captioned Telephone users can listen to the caller and read the captions on the display window of the Captioned Telephone. Access To Services Both 711 and the 800 numbers are toll-free calls and provide access to the same relay services. If you are experiencing trouble dialing 711 to reach Relay Iowa, please call Relay Iowa Customer Service. All services are available 24 hours a day, seven days a week. Consumers may place relay calls to English and Spanish speaking persons within Iowa, across the United States and even internationally. By law, each conversation is handled with strict confidentiality. There is no charge to access Relay Iowa, although standard long distance charges apply.
Relay Iowa and the Iowa Equipment Distribution Program are both programs of the Iowa Utilities Board. Placing A Call With Relay Iowa TTY: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-735-2942 Voice: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-735-2943 Spanish: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-264-7190 Voice Carry Over (VCO): . . . . . . . . . . . . . . . . . . 1-800-735-4313 Speech-to-Speech (STS): . . . . . . . . . . . . . . . . . 1-877-735-1007 Customer Service Information: Voice/TTY . . . 1-888-516-4692 To place a call using Relay Iowa dial 7-1-1 or dial one of the toll free numbers below:
PO Box 285 • Aurora, NE 68818 Email: iarelay@hamiltonrelay.com Web: www.hamiltonrelay.com
www.relayiowa.com Captioned Telephone Customer Service . . . . . . . . . . . . . . . . . . . . . . 1-888-269-7477 To call a Captioned Telephone User Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-877-243-2832
Special Points Of Interest Iowa Equipment Distribution Program
The Iowa Equipment Distribution Program, called Telecommunications Access Iowa (TAI), helps pay for special- ized equipment for residents of Iowa who are deaf, deaf-blind, hard of hearing or have difficulty speaking. Qualified individu- als can receive a voucher for approximately 95% of the aver-
age cost of specialized telephone equipment. To apply online, go to : www.relayiowa.com/tai/ or call 1-800-606-5099 Voice/TTY. Emergency Calls
Please note that 7-1-1 is only to be used to reach Relay Iowa. In an EMERGENCY you should continue to use 9-1-1. For emergencies, call 9-1-1 or your local emergency service TTY number directly. The Americans with Disabilities Act (ADA) requires that all 911 centers have TTY and be prepared to handle emergency calls placed in this manner. Relay Iowa will make every effort to assist you in an emergency. However, it is important to understand that relay centers are not 911 centers and do not assume responsibility for emergency calls.
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Customer Information
Relay Service For The Hearing / Speech Impaired Relay Missouri Service And How it Works
Customers’ Rights To Own And Provide Their Own Phones And Other Terminal Equipment
Under Federal Communications Commission (FCC) guidelines, you may supply your own phone or other terminal equipment and connect it directly to the nationwide phone network. You are not required to obtain your phone or other terminal equip- ment from SCC Networks ® in order to receive service. Rates and services are provided on an equal basis whether you provide your own equipment or obtain it from SCC Networks ® . If you supply your own phone or other terminal equipment it must be approved by the FCC and you are responsible for its proper connection, maintenance and repair. SCC Networks ® will verify the condition of a line if requested at no charge. A charge will apply for each visit by SCC Networks ® to a cus- tomer’s premises in connection with a service difficulty when it is determined that the difficulty was due to a condition in a customer-provided phone or other terminal equipment. Fraudulent Charges It is illegal to charge any calls to another person’s phone num- ber or calling card without his/her permission. Persons placing such calls are subject to prosecution, and, if convicted, are subject to a fine and/or imprisonment. Harassing Calls State and federal law make it a crime to place obscene or harassing phone calls. The penalty is a fine and/or imprisonment. Unlawful Wiretapping It is a crime under federal and state laws to wiretap or otherwise intercept a phone call unless the consent of one or both of the
Missourians with hearing/speech impairments using a tele- communications device for the deaf (TDD) will be able to communicate with people using standard phone equipment. Missourians without hearing/speech impairments using stan- dard phone equipment can call a TDD user. Relay Missouri will utilize specially trained agents located at the Relay Missouri
Center to relay conversations between parties. Relay Missouri Service Center
This center will operate and handle calls 24 hours a day, seven days a week. The center relay assistants can instruct you in making long distance calls. To Place a call using Relay Missouri, Dial 7-1-1 or dial one of the toll free numbers below: TTY/ACSII: . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-735-2966 Voice: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-866-735-2460 Spanish: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-520-7309 Voice Carry Over: . . . . . . . . . . . . . . . . . . . . . 1-800-735-0135 Speech-to-Speech: . . . . . . . . . . . . . . . . . . . 1-877-735-7877 Customer Service Information: . . . . . . . . . . 1-800-676-3777 PO Box 29230 • Shawnee Mission, KS 66201-9230 Provide Their Own Inside Station Wiring You have the right to provide your own inside wiring. Customers are not required to use the services of SCC Networks ® for the installation of new inside wiring. Upon request, SCC Networks ® will provide technical information. You are now responsible for maintaining all inside wiring. SCC Networks ® will maintain inside wiring for single-line Business and Residence customers on a contractual basis. Call the business office for rates. Inside wiring maintenance is also available for multi-line busi- ness customers. Contact your local business office for rates. Current rates and charges are always available from your business office. Email: sprint.trcustserv@sprint.com Web: www.donthanguponrelay.com Customers’ Rights To Own And
parties actually participating in the call has been obtained. (The exceptions are
properly authorized law enforce- ment offices, acting under court order, according to
state and federal law.) The penalty for illegal wiretapping can be a fine and/or imprisonment.
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Phone Repair Service
To Report A Problem With Your Phone Service: (8am - 5pm Monday-Friday)....................................... 333 (from within our serving area) or .............................................................................................................1-800-721-2577 (After Hours, Holidays & Weekends).........................................................1-800-721-2577
Why Won’t My Phone Work? These tests can help you determine why your phone isn’t working:
1. If you have only one phone and it unplugs, take it to a friend’s home or office and plug it in. If it doesn’t work there, you probably have a phone equipment problem . 2. If you have two or more phones that unplug, unplug all of them. Then try each one, one at a time in each phone jack or outlet. If one phone doesn’t work anywhere, you probably have a phone equipment problem. If none of the phones work in any jack, you may have a jack or inside wiring problem. 3. Borrow a friend’s phone and try it in each one of your jacks. If it doesn’t work in a particular jack you probably have a jack or inside wiring problem . If it doesn’t work in any jack, you may have a line problem . 4. If your phone doesn’t unplug, contact the company that sold or leased it to you for directions on how to remove it. 5. If you have phone accessories such as answering machines, speaker phones, cordless phones, security systems or night bells, make sure the equipment is working. If your phone service works without the added equipment, the problem may be with the accessories. If You Hear Noise On Your Line: It may be caused by the weather, aerial satellites, poor grounding or other conditions that are only temporary. If the noise persists, the troubleshooting tips listed above may help isolate the problem. The interference may also be caused by radio frequency signals from amateur citizens band (CB) and AM/FM broadcast stations. The installation of a modular filter, obtainable from most stores selling phone equipment may help. Because cordless phones operate on radio frequencies, they can also receive interference from radio transmitters. Contact your cordless phone equipment supplier or manufacturer for assistance with these problems. If You Hear A Rapid Busy Signal: While making a local or long distance call, it means that all phone circuits are busy. Wait a few minutes, then try your call again.
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Protect Plus
Managed Wi-Fi*
Protect
Support
$ 4.95/mo.
$ 9.95/mo.
$ 14.95/mo.
$ 24.95/mo.
SecureIT Web Security for computers, phones & tablets Anti-theft for your phone or tablet Keep your memories & files safe Convenient password keeper
Covers 1 desktop & 1 mobile device Covers 4 devices (desktop or mobile) 24/7 concierge hotline for connectivity 24 hour in-home Wi-Fi monitoring
No cost next day in-home issue resolution Worry free equipment replacement guarantee Signal saturation guarantee 24/7 concierge hotline for setup, support & troubleshooting Solve network problems
Connect new devices
Fix slow browser problems Tune up slow devices
*$7.50/month for Each Additional Access Point if Needed
For more information, visit: www.grm.net/Internet/computer-security-solutions/
Rates and packages listed were correct as of the date this directory was printed. Current rates and charges are always available by calling a GRM Networks ® business office or at www.grm.net.
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Internet
SCC Networks ® Internet Go to www.grm.net/internet for details on Internet speeds and packages offered. Service availability and Internet speed will depend on location. A $3.95 monthly Modem Fee will be added to all Internet accounts. Advertised speed reflects highest achievable outcome. Individual results may vary. Modem Fee: All Internet customers are required to pay a monthly $3.95 Modem Fee which will cover the replacement cost of the modem as well as labor, trip charge, and materials used during a service call. The Modem Fee will not be applicable if hardware has been subjected to physical abuse or used with defective or non-compatible equipment, or where damage occurs due to acts of God, or other causes beyond GRM’s control, including but not limited to lightning or other forms of power fluctuations. In no event shall provider be liable for any direct, indirect, incidental, or consequential damages resulting from any defect in the hardware even if provider has been advised of the possibility of such damages. In the event of Internet connection issues, all customers will be required to call the 24/7 technical support line for assistance before a technician will be dispatched on a service call. All service calls will be performed during normal business hours.
Computer Maintenance Recommendations Computer Updates: Keep current on updates in order to have the latest protection available for your computer’s operating system. Anti-Virus Program: Used to protect your computer from viruses, worms and Trojan horses which often delete files, access personal information and try to infect other computers. Update and scan on a regular basis. Anti-Spyware Program: • Spyware is a general term for programs that collect information from your computer, advertise or change computer settings, usually without your consent. • Anti-spyware programs detect and remove spyware. • Only download anti-spyware programs from sites you trust. Be cautious about programs offered through pop-ups and emails. Firewall: A firewall makes your computer invisible on the Internet and blocks most communications from unauthorized sources. Install and maintain software for a firewall. Troubleshooting The following can help determine why your router may not be working properly: • Powercycle the router by unplugging the power source, waiting 30 seconds, and then plugging it back in. • Check that the ethernet cord is plugged securely into the WAN or Internet port on the back of the router. • Check that the ethernet cord running from your computer is plugged securely into one of the four LAN ports on the back of the router. Things to know before calling Tech Support (1-800-721-2577): • The status of the lights on the front of the modem • Username and password • Level of your Internet service SCC Networks ® Technical Support is available 24/7
to all SCC Networks ® Internet customers. Call toll-free 1-800-721-2577 for assistance.
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Enhanced Features
Anonymous Call Rejection Refuse calls from those who have blocked their numbers. $1.95/month How it works: When you’ve turned this service “on” any callers who have blocked their number from your Caller ID display will hear an announcement that you do not accept anonymous calls, and they should remove blocking and call back. All other calls will
To cancel your callback request: 1. Depress the “switchhook” and release. Listen for a dial tone. 2. If you’ve already hung up, lift the handset and listen for a normal dial tone. 3. Press *86 . 4. Listen for the confirmation tone or announcement. Hang up. Notes: • To start the 30-minute clock, repeat steps 1-4 under “How to use.” • Auto Redial/Callback can check as many as 30 busy lines at once for you. To know which call is being completed, you must subscribe to Calling Name and Number service. • Does not work on 800 numbers, 900 numbers, numbers outside the specified service area, or on a line where Call Forward and some other call services have been activated. • The “switchhook” is the button the handset pushes down when you hang up the phone. Some phones have a Link or Flash key you can press instead. You can program your phone to accept only those calls from a special list of people. When your service is “turned on” your phone will accept only calls from those in your Call Acceptance list. All others will hear an announcement that you’re not accepting calls. How to use: 1. Lift the handset and listen for the dial tone. 2. Press *64 . 3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your acceptance list. 4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on). All rates listed for the enhanced features were correct as of the date this directory was printed. Current rates are always available by calling a SCC Networks ® business office or at www.grm.net . Call Acceptance List Decide which calls you’ll take. $1.95/month How it works:
ring through as usual. To “turn on” service: 1. Lift the handset and listen for the dial tone. 2. Press *77 . 3. Listen for an announcement. Hang up. To “turn off” service: 1. Press *87 . 2. Listen for an announcement. Hang up.
Note: You will not be notified when or how many calls have been rejected.
Auto Redial/Callback Get through to busy numbers as soon as they’re free.
$1.95/month How it works:
You can save time dialing busy numbers over and over. Your phone rings as soon as the line is free and automatically connects you. How to use: 1. When you hear a busy signal, press and release the “switchhook.” Listen for a special tone. 2. If you’ve already hung up, lift the handset and listen for a normal tone. 3. Press *66 . 4. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes. 5. A special callback ring alerts you if the line becomes free (some phones ring normally). 6. Lift the handset to automatically place the call.
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