Grand River, IA-2019 SCC

Voice Mail

Voice Mail Benefits: • Answers calls even when you are on the phone. • You can check messages from any phone at any time. • No equipment to buy. • Works when the power is out. Information Mailbox $6.95 per month • One outgoing message limited to 300 seconds • Use to announce upcoming specials, events, or repeated information Primary Package $3.95 per month • 20 message maximum • 120 second maximum message length • 40 minutes maximum • 21 day new message retention • 30 day saved message retention Enhanced Package $6.95 per month • 40 message maximum • 180 second maximum message length • 90 minutes maximum • 28 day new and saved message retention • Message Reply • Message Forwarding Family Package $10.95 per month • Has all the features of the Enhanced Package, plus up to 10 mailboxes with individual greetings Associated Number $2.00 per month per number (only available with the Enhanced Package) • Allows you to have more than one phone number routed to your SCC Networks ® Voice Mailbox Number to Access Voice Mail: 222 (if away from home, call your prefix + 0088) One of the features of SCC Networks ® Voice Mail is called “Auto-Login”. This feature connects you directly to your mailbox after you dial “ 222 ” from your phone line. You will not be prompted for your mailbox number and password. Your new Voice Mail service has Auto-Login enabled. If you want the new Voice Mail system to require a password to log in to your mailbox, you can disable Auto- Login. Your new Voice Mail service has a recorded greeting that your callers will hear. The following directions explain how to record your personal greeting.

When you lift your phone’s receiver and hear a stutter dial tone, you have a voice message. Refer to the following steps to listen to your messages. Step 3: Listening to Your Messages from Your Home Phone: 1. Dial the Number to Access Voice Mail ( 222 ). 2. Press 1 to retrieve your messages. 3. Press 1 again to listen to the new message. 4. After you have listened to the message, a voice prompt will ask you to: a. Press 1 -To listen to the message again. b. Press 2 -To save the message and listen to next message. c. Press 3 -To delete the message and listen to the next message. d. Press 4 -To save the message as new. 5. Press the * key to return to the Main Menu. There are two ways to access your Voice Mail from any phone when you are away from home: 1. Dial your home phone number (including the area code if calling long distance). 2. When the greeting begins, press the * (star) key. 3. When prompted, enter your Password, followed by the # key. 4. Refer to Step 3, item #2. OR 1. Dial the number to access Voice Mail (your prefix + 0088 - remember to include your area code if calling long distance). 2. When prompted, enter your voice mailbox number (home phone number - xxx-xxxx), followed by the # key. 3. When prompted, enter your Password, followed by the # key. 4. Refer to Step 3, item #2. If you wish to change the number of rings before your Voice Mail answers your call, see the instructions for “Call Forward No Answer” in the Enhanced Features Section. In a short time, using your Voice Mail will be very easy. If you have any questions, please call us at 777, and we will be happy to assist you. Step 4: Listening to Your Messages Away from Home:

In lieu of using these written instructions, the Voice Mail system attendant will guide you through the set-up process. Step 1: Record Your Personal Greeting 1. Dial the Number to Access Voice Mail ( 222 ). 2. Press the * key. 3. At the Main Menu press 9 . 4. Press 1 for Greeting Options. 5. Press 4 to Record a Greeting. 6. At the tone, record your greeting. When you are finished, press the # key. 7. The prompt will then ask you if you want to: a. Press 1 to listen to your greeting (to review how it sounds). b. Press 4 to record your greeting again followed by the # key. c. Repeat these steps until your greeting is acceptable. Your Password has initially been set to 0000 (four zeros). It is recommended that you change your password using the directions below. Step 2: Change Your Password 1. Dial the Number to Access Voice Mail ( 222 ). 2. Press the * key. 5. Enter your new Password (1-16 digits), followed by the # key (choose a number you will remember). 6. Re-enter your password, followed by the # key. 7. Hang up. 8. Record your new Password on top of this page for future reference. You have now personalized your Greeting and Password. You may change these at any time. 3. At the Main Menu press 9 . 4. At the Set-up Menu, press 2 . 8. Press 2 to save the greeting. 9. Press the * key to return to the Mailbox Main Men u.

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