IKL Knowledge

Policies & Procedures

TEAM

Abbreviations

Abbreviations

IKL

Innkeeper’s Lodge

M&B

Mitchells & Butlers

CRO

Central Reservations Office

RSC

Retail Support Centre

DD

Due Diligence

DND

Do Not Disturb

RSL

Reservations Support Line

OTA

Online Travel Agent

TPI

Third Party Intermediary

PMS

Property Management System

ORS

Opera Reservation System

ODL

Outlet Document Library

Room Types: SB

Single

DB

Double

TB

Twin

ZIP

Zip & Link (twin or double)

DBDS

Family (Double bed, double sofa bed)

DBSB

Family (Double bed, single sofa bed)

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Innkeeper’s Lodge

Policies & Procedures Guide