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Innkeeper’s Lodge guest satisfaction questions

IKL Guest Satisfaction Questions - Feb 15 Open Text Box S pt 15

Innkeeper’s Lodge guest satisfaction question

Please tell us the arrival date of your most recent visit Please tell us the departure date of your most recent visit If you recall your room number, please tell us Which of the following services did you use during your most recent visit? (select all that apply) Which of the following breakfast options did you choose Overall, I was satisfied with my stay at this Innkeeper's Lodge Based on this experience, I will revisit Innkeeper's Lodge when given the opportunity I am likely to recommend this Innkeeper's Lodge to a friend and/or relative Please tell us about your most recent experience in your own words. The more detail the better!

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Pub or restaurant for meals/drinks

Breakfast

None of these

Complimentary buffet breakfast

Cooked Breakfast

Both

Strongly Disagree Strongly Disagree

Strongly Agree

Disagree Neither

Agree

Disagree Neither

Agree Strongly Agree

Not Likely, 1,2,3,4,5,6,7,8,9, 10, Extremely Likely

NPS

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Book through another website or agency

Book through the Innkeeper's Lodge website

Call the central reservations phone number

Call the lodge directly Strongly Agree Strongly Agree Strongly Agree Strongly Agree Strongly Agree Strongly Agree Strongly Agree Strongly Agree Strongly Agree Strongly Agree Strongly Agree Strongly Agree Strongly Agree Strongly Agree Strongly Agree Strongly Agree Strongly Agree

Other

How did you book your reservation? Did you…

Strongly Disagree Strongly Disagree Strongly Disagree Strongly Disagree Strongly Disagree Strongly Disagree Strongly Disagree Strongly Disagree Strongly Disagree Strongly Disagree Strongly Disagree Strongly Disagree Strongly Disagree Strongly Disagree Strongly Disagree Strongly Disagree Strongly Disagree Strongly Disagree Strongly Disagree Strongly Disagree Strongly Disagree Strongly Disagree

I found it easy to make my reservation

Disagree Neither

Agree

I felt that I had all the information related to my stay prior to arrival

Disagree Neither

Agree

1 -Reservation 2 - Check In 3 - The Room 4 - The Bathroom 5 - Breakfast

The team were warm and welcoming upon arrival

Disagree Neither

Agree

I was able to check-in efficiently

Disagree Neither

Agree

The team gave me all the information I needed for my stay

Disagree Neither

Agree Strongly Agree

Overall, I was satisfied with my lodge room

Disagree Neither

Agree

The room was clean

Disagree Neither

Agree

The room was well maintained

Disagree Neither

Agree

My bed was comfortable

Disagree Neither

Agree

My pillows were comfortable

Disagree Neither

Agree Strongly Agree

Overall, I was satisfied with the bathroom

Disagree Neither

Agree

Overall I was satisfied with the shower

Disagree Neither

Agree

The bathroom was clean

Disagree Neither

Agree

The bathroom was well maintained

Disagree Neither

Agree

The bathroom was adequately stocked (i.e. soap, shampoo, towels)

Disagree Neither

Agree Strongly Agree

Overall I was satisfied with the breakfast

Disagree Neither

Agree

I felt that the level of server interaction met my needs during breakfast The complimentary buffet breakfast was attractively presented & well stocked The complimentary buffet breakfast provided was fresh

Disagree Neither

Agree

Disagree Neither

Agree

Disagree Neither

Agree Strongly Agree

The team were obviously enjoying their jobs

Disagree Neither

Agree

I was satisfied with the hospitality I received from the team throughout my stay

Disagree Neither

Agree

The team were responsive to my needs

Disagree Neither

Agree Strongly Agree

6 - The Team

Did any of our team do something special to make your visit great? Please tell us what they did so we can thank them. Also, please tell us their name or describe who they are

Yes

No

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With partner Business base working locally

Co- workers

Who were you travelling with?

Alone

Family Group

Other

Attend business event/ meeting/ conference

Visiting family or friends

Business stop-over

Local event

What was the purpose of your trip?

Leisure break Other

I don't belong to any social networks Prefer not to answer

Please indicate which of the following social networks you belong to (Please select all that apply):

Face book

Linked in

Other

Twitter

Google+

Pinterest

Please select your age category:

Under 24 25 - 35 36 - 44 45 - 54 55 - 64 65 years +

Prefer not to answer

Please select your gender:

Male

Female

Please now tell us more about you so we can enter you into the daily £1000 prize draw and the monthly weekend for two draw. Please be assured that this information will not be used for direct marketing purposes.

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First Name Last Name Email Address Post Code Telephone Number

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