IKL Knowledge

Opera Reservations Process Manual

2015

CONTINUED

Reservations

3.10

•

Connecting room should be allocated on BOOKING for families or guests with special needs. Determine a pair of room numbers from the room plan. Make a Reservation for two rooms. Enter the no of adults only for the first room. Add UL – Unlock Connecting Rooms in the Special Requests Field

•

•

• •

Options >Party > Split

Go back into the second reservation and amend to the correct no of adults and children so both bookings reflect the true no of sleepers.

• •

Allocate both rooms and tick Do Not Move

Add any further requests on either booking e.g. if one room needs to be set as twin

•

Send the confirmation emails for both rooms

Lookup an Existing Reservation

3.11

• •

From the dashboard, click on Update reservation

Search for the reservation to be updated

Cancelling a Reservation

Remember to check the terms and conditions of the rate booked before cancelling any reservation as charges may apply, e.g. for advance purchase rates or for cancellations after 1pm • From the dashboard, click on Update reservation • Search for the reservation using guest surname, and check it is the reservation that should be cancelled • Check the cancellation rules (Deposit/CXL) red lamp on the booking • Press [CANCEL] • In the Drop down [REASON] box, select a reason from the list • Add additional information in the text box e.g. “CXL by guest via telephone 5th June 2015” If CXL after cutoff time, add note to say whether chargeable or whether waived [OK]

3.12

•

Provide the Cancellation no to the guest

CONTINUED

24

Innkeeper’s Lodge

Opera Process Manual