H+K Canada McDonald's Catalogue

W HEN Y OUR S HIPMENT A RRIVES F ROM U S. If an order shipped via Purolator is delivered and shows obvious damage when it arrives at your location, REFUSE the shipment and do not sign for it. IMMEDIATELY CONTACT H+K AND REPORT THE INCIDENT.

If you receive an order shipped via a common carrier (trucking company) that shows obvious damage, YOU MUST NOTE THE DAMAGE ON THE BILL OF LADING THAT YOU SIGN WHEN THE ORDER IS RECEIVED. Failure to do so will severely limit the chances of receiving compensation for the damaged equipment from the carrier. Also, immediately notify H+K of the situation. 1-800-387-5863 Occassionally goods are damaged due to abusive handling by the Carrier but signs of mishandling are concealed by the packaging. If upon opening a package you discover concealed damage to the merchandise, be sure to keep all packing materials along with the damaged product. Contact H+K immediately to report the incident. 1-800-387-5863

STOP INSPECT!

ACCEPT

If ALL packaging looks good and there is no sign of damage

When you sign for the shipment, H+K is no longer under any obligation to issue credit or replacement for your shipment.*

REJECT

If packaging has dents, tears, or any obvious signs of damage DO NOT sign for the shipment

We will arrange for an on site inspection if required by the freight company.

REPORT!

IMMEDIATELY CALL 1.800.387.5863 TO NOTIFY H+K OF DAMAGE!

*Occassionally goods are damaged due to abusive handling by the Carrier but signs of mishandling are concealed by the packaging. If upon opening a package you discover concealed damage to the merchandise, be sure to keep all packing materials along with the damaged product . Contact H+K immediately to report the incident. We will arrange for an on site inspection if required by the freight company.

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www.hkionline.com

Phone: 800.387.5863