RAC Legal & Motor Claims

Uninsured Loss Recovery (ULR)

Led by a management team with extensive experience in insurance, motor claims and uninsured loss recovery, our teams provide an extremely efficient ULR service. We work closely with our partners to ensure we meet requirements, understand processes and quickly address any potential issues. Our approach to claims handling and working with our corporate partners ensures that our solution includes

Claims falling outside this ‘fast track’ approach (for example, with complex issues such as liability disputes) will be passed to experienced specialist handlers. This approach means we deliver the best and most efficient service possible. We’ve also introduced a number of market leading innovations, including: › › Quick settlement solutions for excess recovery and repairs › › Dispensing with detailed claim forms. We only ask for forms when absolutely necessary, such as liability disputes and loss of earnings claims

‘fast track’ claims process

RAC claims handlers will always proactively pursue the customers’ losses following a strict three step approach:

Losses sent to the insurance company

1

the following capabilities: › › Notification of claims

Our litigation service will be supported by Lyons Davidson Solicitors.

Notice of intention to issue court proceedings sent, to give the ‘at fault’ party one last chance to pay

2

electronically, by email or by phone

› › Bespoke contact strategy so we can adapt our service to suit your own FNOL process, whether you are utilising:

File passed to solicitors to issue proceedings

3

- RAC’s FNOL services - Towergate Insurance’s own claims services - Customers contacting RAC Legal Services direct

› › RAC claims handlers will always proactively pursue the three step process illustrated opposite. › › This process has ensured that,in 2017, we recovered 97% of our customer’s losses and 95% of claims were settled or passed to solicitors within 6 months of losses received.