© 2015 National Skill Set For Effective Case Management in AUS & NZ: Skills Workbook

5. (a) What steps would you follow to determine if the client meets the prescribed eligibility criteria? (b) List the sources for collecting this information. (c) List any challenges and barriers that you may encounter in this process. (d) List the actions you would implement to minimise or remove the barriers you have listed.

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National Skill Set for Effective Case Management Workbook

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Chapter Two