Aéroport de Paris - 2018 Registration document

BUSINESS OVERVIEW 06

DESCRIPTION OF ACTIVITIES BY SEGMENT

Epigo Presentation

Ensuring correct information for passengers Passengers departing and/or arriving at Paris-Orly and Paris- Charles de Gaulle airports can call a single telephone number 24/7 (39 50) with an interactive voice server to obtain information quickly or speak directly with one of our agents. Given the increasing, permanent need for connection for travellers, Groupe ADP, supported by its service provider, Hub One, has set up an extensive, high quality Wi-Fi network that guarantees free access to the internet for passengers and people accompanying them. Over 100 touch screen information terminals have been set up at our two Parisian airports, in departures and arrivals, so that travellers can access to a wide range of information (location of services, hotels, shops, access and local transport, etc.) in an interactive way and in 11 languages. On these same terminals, passengers can scan their boarding cards to monitor the status of their flight in real time. As most travellers are today equipped with smartphones, Groupe ADP has set up numerous mobility and remote digital tools to guarantee fast, effective access to information. The official website, www.parisaeroport. fr is available in mobile format and in 11 languages. A Paris Aéroport application can also be downloaded from the Apple Store (iPhone) and Google Play (Android). This application, which has been downloaded over 1.5 million times to date, is regularly updated to better guide passengers before, during and after their journey: ◆ supporting the organisation of passenger journeys and stays, whilst saving time: from the home page, a “Mon Assistant de voyage” (My Travel Assistant) functionality enables travellers to customise their experience in one click, by accessing their flight details and obtaining essential information for their path up to the boarding gate: flight status, departure terminal, check-in zone, boarding gate, etc. The Assistant also enables the person to compare the different ways to reach the airport with an estimate of travel time, and tariffs, and to access a selection of commercial offers and services accessible from the departure terminal. The application also enables passengers to reserve airport parking, plane tickets, hotels, luggage protection or a place in a luggage locker; ◆ being informed in real time: passengers can access their latest flight information via a notification system on their smartphone (boarding gate, flight status, etc.) and also display the access code for their parking reservation linked to the travel assistant. Similarly, passengers can find all essential information about their journey on Apple Watch. When they arrive at our airports, travellers can obtain the almost instant translation of signalling thanks to the translator integrated into the Paris Aéroport application (from French/English to nine other languages). In addition to the travellers themselves, these functionalities also enable people accompanying them to monitor the status of their flight in real time. Rewarding our loyal customers Since 2016, Groupe ADP has created and developed its loyalty programme, “My Paris Aéroport”, accessible from its application and website. It includes almost 438,000 members to date. The free, 100% digital programme is available to everyone. It enables us to get to know our most frequent flyers, to guarantee a customised experience and reward them. The programme notably offers numerous advantages to enrich its members’ journey through our airports: free high speed Wi-Fi (20 Mbit/s), permanent discounts and points convertible into purchase vouchers for partner shops and parking spaces bookable online as well as benefits from our partners (currency exchange and luggage services).

In December 2015, Groupe ADP and Select Service Partner created EPIGO, a French simplified joint stock company (SAS) and joint venture to set up, operate and develop fast food outlets. The new company began operations on 1 February 2016 and will operate over 30 points of sale for nine years, primarily in terminals 2D, 2E (hall K and hall L), 2F, 1 and 3 of Paris-Charles de Gaulle airport. Select Service Partner was retained after public consultation. Each partner holds 50% of the capital and has rights to 50% of the company’s earnings and reserves. EPIGO shares are inalienable for nine years, until December 2024. Moreover, the Articles of Association for Aéroports de Paris allow for each of the partners to exclude the other partner and force the sale of its shares in the case of violation of a clause in the Articles of Association, or the bankruptcy or reduction in the capital of the partner in question to below the legal minimum. In addition, Groupe ADP can exclude Select Service Partner should there be a change in its control or in the event of termination or expiry of all contracts drawn up with Aéroports de Paris setting out the terms of the Company’s presence within Paris-Charles de Gaulle airport. Groupe ADP and Select Service Partner have set up a joint, balanced management framework through several governance bodies: ◆ a chairmanship held by a company, SARL EPIGO Présidence, where the two joint managers are a representative of Select Service Partner, and a representative of Groupe ADP; ◆ a collective body known as the “Council”, which consists of four representatives for each partner, as well as the Chairmanship of EPIGO; ◆ an Executive Management team, whose role is to manage EPIGO from an operating standpoint. Strategy Through this joint company, Aéroports de Paris aims to further improve the reception and services provided to passengers, who will now enjoy a diversified and updated offering consisting of leading international brands and brands embodying the best of French gastronomy. At end 2018, EPIGO managed 36 restaurants over a total surface area of 4,592 sq.m. across all terminals of Paris-Charles de Gaulle. Industrial services revenue Industrial services include the production and supply of heat for heating purposes, through the use of thermal installations and hot water distribution networks, the production and supply of cold for the air conditioning of installations, through the use of refrigeration stations (powered by electricity) and cold water distribution networks, the supply of drinking water and the collection of waste water, waste collection and the supply of electricity. Most of the electricity used at the airports is purchased externally, although Groupe ADP does have some generating capability to cover its aviation facilities immediately in the event of an interruption in supply. The passenger service offering As part of its constant concern to improve passenger satisfaction and the services provided to its customers, Aéroports de Paris has put in place a vast range of services, which it is continually adapting.

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AÉROPORTS DE PARIS ® REGISTRATION DOCUMENT 2018