Aéroport de Paris - 2018 Registration document

ORGANISATION CHART

BUSINESS OVERVIEW

PERSONS RESPONSIBLE FOR THE REGISTRATION DOCUMENT AND ANNUAL FINANCIAL REPORT

STATUTORY AUDITORS

SELECTED FINANCIAL INFORMATION

RISK MANAGEMENT AND CONTROL

INFORMATION ON THE COMPANY

REAL ESTATE ASSETS AND FACILITIES

REVIEW OF THE FINANCIAL POSITION AND INCOME

EQUITY AND CASH FLOWS

Guaranteeing the best experience for our travellers Paris Aéroport does its utmost to facilitate access to its two airports, to and from Paris. In addition to Roissybus and Orlybus, le Bus Direct is an example of a premium service offered jointly with Keolis: air-conditioned buses, wifi and USB ports on board, luggage services at the stations, real- time information about wait times and any potential disruptions available on www.lebusdirect.com and at each stop, the possibility of downloading tickets to their smartphone. On arrival at our airports, travellers can find a wide range of practical services: ◆ La Poste post offices specifically created for passenger needs: stamp machines available 24/7 for letters and parcels, an assortment of accessories for mobile telephones, La Poste iconic souvenir objects for last-minute gifts and even rental of small private meeting rooms; ◆ SAFE BAG: the specialist in luggage protection is located in all public zones close to the check-in counters; ◆ A luggage storage is located above the TGV station at Paris- Charles de Gaulle: the sales team is available for passengers, to look after their luggage and clothing, or provide advice for the purchase of luggage or cages authorised for animal transport. Parents of young children can even rent pushchairs or car seats for their stay in France; ◆ Photomaton cabins enable documents to be printed from passenger smartphones. In each boarding hall, passengers, whatever their desires and the time they have available, can relax thanks to a wide range of free services and entertainment areas – with specific attention for families travelling with children. Having gone through the security checks, they have free access to: ◆ areas with games suitable for 4-8 year olds, in themes evoking bright Parisian squares or airports; ◆ PlayStation 4 consoles, in partnership with Sony, where young and old can find a wide choice of video games; ◆ arcade Gaming areas for the more nostalgic passengers, showcasing the heroes of the first iconic video games of the 1980s; ◆ numerous pianos where novice or more accomplished musicians can become concert pianists. For the more connected passengers, chargebox mobile phone recharging stations are available free of charge throughout the boarding halls, enabling travellers to quickly recharge their electronic devices (smartphones, tablets) before boarding. For families travelling with children aged 0 to 3 years, a first “baby salon” of 42 m 2 is free to access from the South terminal at Paris-Orly; passengers can let their children sleep (cots), feed them (bottle warmers) and relax. These could be installed in other terminals over the longer term. In 2018, passengers were able to see major sporting events with the football World Cup, Roland Garros Paris Open, the Tour de France and the Ryder Cup on the 11 sports corner screens and the giant screen of the free Instant Paris Lounge accessible to passengers with long connections at Paris-Charles de Gaulle. The 1,000 m 2 of this lounge, located in hall L of terminal 2E, also offers free access to a library, a KAPLA game area, a large work table, multimedia screens to read the papers, watch films and documentaries, listen to music, a “Chargebox” to safely recharge their electronic devices in a quiet, comfortable and elegant Haussmannian atmosphere. In this same area, a “YOTELAIR” hotel, with 80 rooms including family rooms and rooms specifically designed for persons with reduced mobility lets them sleep in a real bed for a few hours or a night or simply take a shower, not forgetting a restaurant area.

The virtual loyalty card is accessible via the Paris Aéroport application and can be added to the passenger’s wallet (Apple). My Paris Aéroport is also a connected to the Air France-KLM Flying Blue programme, making it possible to convert the loyalty points earned into Flying Blue miles. Offering a wide range of on-line services Paris Aéroport makes available to passengers a very broad range of services that can be reserved on-line, from its official website and its application, making Groupe ADP one of the most innovative players in this area. For travellers departing from Paris: they can reserve their flights, hotels and car rental before their journey from wherever they are in the world, using the website www.parisaeroport.fr, or the Paris Aéroport application, thanks to our partnership with the MisterFly platform. Passengers can also reserve several luggage options (simple luggage protection or monitoring using an RFID chip thanks to SafeBag, Luggage Locker with Bagages du Monde at Paris-Charles de Gaulle, etc.), reserve parking spaces if they come to the airport with their vehicle and more. For travellers arriving in Paris: via our on-line boutique, the departure services indicated above are available, along with the purchase of public transport tickets (Le Bus Direct, RATP buses, RER, etc.) to leave our airports and the reservation of numerous activities to enjoy the best of the Paris. For example, it is possible to purchase the Paris Museum Pass (giving access to some 50 museums and monuments), tickets for the Château de Versailles and cruises on the Seine or tourist bus visits, in just a few clicks via our website or mobile application. Lastly, travellers who want their luggage taken from the airport to their place of residence (hotel, etc.) – and vice versa – can reserve the luggage delivery service on-line. Welcoming all our customers Groupe ADP has started to roll out its welcome and information programme, Bienvenue à Paris (Welcome to Paris). From their arrival in Paris-Orly or Paris-Charles de Gaulle, travellers can be informed by numerous agents all along their path, before and after passport controls, who come to meet them proactively and make their journey through our airports as serene as possible. Dedicated reception and information counters are also located in all our terminals for persons with reduced mobility to offer personalised support up to the boarding gate. Since 2017, numerous actions and initiatives have been taken to improve the welcome by our staff, promote customer culture to the entire airport community, in order tomobilise all players around shared quality objectives (bringing together security personnel, companies, assistants, the French border police, etc.). This is the case with our “Customer Attitude” project which aims to enable each employee to embody our Paris vous aime promise to all customers through actions, words and attitudes consistent with our values of service (warmth, daring, elegance and care). In order to offer “à la carte” customised support for our travellers, Paris Aéroport offers the My Conciergerie service for departures, arrivals or connections. This premium service offers personalised support up to the aircraft door (luggage assistance, duty-free shopping, passage through security checks, etc) and in the passenger’s language (including rarer languages like Cantonese, Mandarin, Russian, Japanese and so on.) Information and quote requests can be made from the Paris Aéroport website. Lastly, information counters entirely dedicated to tourist and cultural information operated in partnership with the Paris area Regional Tourism Committee welcome travellers and share advice about their stay in Paris.

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AÉROPORTS DE PARIS ® REGISTRATION DOCUMENT 2018