TELEPERFORMANCE_Registration_document_2017

ENVIRONMENTAL, LABOR AND SOCIAL INFORMATION

5

5.1 Introduction

5.1 Introduction

Pursuant to the provisions of ArticlesbL.225-101-1 and R.225-105-1 of the French Commercial Code, as specifically amended by Act No.b2016-1088 of August 8 th , 2016, on Labor, Modernization of Labor Relations and Securement of Career Paths, and Decree No.b2016-1138 of August 19 th , 2016bimplementing ArticlebL.225- 102-1 of the French Commercial Code and relating to the environmental information included in corporate management reports, the Group must provide information on the measures that have been adopted with regard to the social and environmental consequences of its activity. The Group has been committed to this endeavor for 11byears: in 2006bit initiated and piloted Citizen of the World , a program of charitable, humanitarian and collective welfare action plans, and in 2008bit launched an environmental program named Citizen of the Planet . Our business is not industrial and does not generate any significant air, water or ground pollution; we neither manufacture transformed products nor consume raw materials. Given the tertiary nature of the Group’s business as a service provider, our issues with regard to social, labor and environmental responsibility are essentially human. Consequently, we have decided that this chapter on the Group’s non-financial performance should focus on the human aspects, regarding, on the one hand, our employees and stakeholders, and on the other hand, the territorial and social impact of our activity and our actions in favor of communities, territorial development, etc . The issues listed below have not been dealt with, as they are considered irrelevant at Group level in view of the fact that our activity consists of the provision of services: ■ resources dedicated to preventing environmental risks and pollution; ■ the amount of provisions and guarantees for environmental risks; ■ measures implemented to preserve or promote biodiversity; ■ prevention, reduction or compensation measures regarding air, water and ground pollution seriously affecting the environment; ■ measures related to noise pollution and any other form of pollution specific to a business activity. 5.1.1 Methodology ■ land use;

By adhering to the United Nations Global Compact in July 2011, Teleperformance was confirming its intent to position itself as a responsible corporate citizen, thereby undertaking to abide by the charter of values drawn up by the United Nations. Every year since then we have renewed our commitment, publishing the three elements of the “Communication on Progress” on our website: ■ statement signed by the Chief Executive expressing continued support for the Global Compact; ■ detailed description of improvement measures implemented in each issue area and the procedures employed; ■ quantitative measurement of outcomes obtained or expected.

Scope and collection of information Data reported by the subsidiaries is verified internally to ensure consistency. It is then audited by KPMG’s CSR specialists. ■ The quantitative staff information is collected in the Group’s reporting and consolidation tool for all subsidiaries included in the consolidation scope (see note M. of the Notes to the Consolidated Financial Statements). The data is valid as of December 31 st , 2017. This data is monitored by the Reporting and Consolidation Department, mainly via consistency checks and a comparative analysis with the previous year. It covers 100% of the workforce. ■ The quantitative environmental information is collected via a monthly reporting process. For a given year N, the period covered runs fromOctober 1 st , year N-1 to September 30 th , year N. This data is checked by the Reporting and Consolidation Department, which collects the supporting documents and performs consistency checks and a comparative analysis with the previous year. The scope of the published information for the reference period covers 86% of Group revenues, except in the case of water consumption, regarding which some subsidiaries (Argentina, United States, France, Australia, Switzerland, Chile, United Arab Emirates, Indonesia, Sweden, Norway and Denmark) either lack the information to date or are unable to obtain it, given that water consumption is not itemized separately under rental charges. Accordingly, water consumption data covers only 76% of Group revenues.

124

Teleperformance bb - bb Registration documentbb 2017