Dwellworks Experience - Lean Agile Playbook 2.01

Customer A customer is anyone that receives or consumes goods or services. Customers can be internal (associates/co-workers, a business line, office, etc.) or external (clients, transferees, guests, etc.).

Customer Collaboration The practice of including your customer throughout the process. Only the customer can tell you what they want, and collaboration allows you to listen to their needs instead of guessing at what they need. The customer drives the requirements, prioritization, and review of work.

Deep Dive The full dissection of a process to understand each step of the process, the people involved and the systems used. This is an important first step when trying to identify areas for improvement and offers a clear view of all the individual pieces that make up the process.

© 2016 Dwellworks, LLC

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Lean & Agile Playbook v.2.01 – modified MAY2016