Cityworks SR and WO

3. To delete existing security, select the group from the list on the right and click C R,m"",

Section 4- Skills Check

Create a New Service Request

1. Clear all pins and map selections

and click New.

2. Click on the drop-down list by

3. In the Problem Tree panel, click on Water.

4. Double-click on the problem Lealdng Pipe.

5. Answer all the questions in the Caller Questions & Answers panel.

6. In the Ca ller Information tab, type pul in the Last Name fi eld.

7. When the pick list opens, click on Pulley.

8. Scroll down to the Caller Lookup panel and click I s.",. 9. Click on the caller 1 elene Pulley to populate his information in the Caller Information tab.

10. Click [ Cop}' to Incident

11. Click II[] to show the form and the map side-by-side (if they are not already).

I GeoNde I on the I ncident Information tab.

12. When the map appears, click

lid Save

1 to create the service request.

13. Click

14. Create four more service requests.

Add Additional Callers, Labor, and Attachments to a Service Request

1. Open an existing service request.

[View. j and click Callers.

2. Click

I V New Caller

I.

3. Click

4. In the Service Request Caller Information window, type boh in the Last Name field.

5. When the pick list opens, select Bohn.

6. Scroll down to the Caller Lookup panel, and click I s.",. I. 7. Click on the calier Mandy 0 Bohn to populate her information in the Caller Information panel.

Section 4: The 5eJvice Request 0 77

Server AMS 2013 SPl End User Training Manual