2018 Fusion Owner's Manual

SYNC™3

USB and Bluetooth Stereo issues

Issue

Possible cause

Possible solution

Disconnect the device from SYNC 3. Try switching your device off, resetting it or removing the battery, then reconnect it to SYNC 3. Make sure you are using themanufacturer's cable. Make sure to correctly insert the USB cable into the device and your vehicle's USB port. Make sure that the device does not have an auto-install program or active security settings. Make sure your device is unlocked before connecting it to SYNC 3. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures.

Possible devicemalfunc- tion.

I am having trouble connecting my device.

The device has a lock screen enabled.

SYNC 3 does not recognize my devicewhen I start my vehicle.

This is a device limitation.

This is a device- dependent feature. Bluetooth audio does not stream. The device is not connected.

Make sure you connect the device to SYNC 3 and that you have started the media player on your device.

Your music files may not contain the correct artist, song title, albumor genre information.

Make sure that all song details are popu- lated.

SYNC 3 does not recognize music that is on my device.

The file may be corrupted.

Try replacing the corrupt file with a new version. Some devices require you to change the USB settings frommass storage to media transfer protocol class. Convert the file to a supported format. See Entertainment (page 411).

The song may have copyright protection that does not allow it to play. The file format is not supported by SYNC 3.

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