2018 Fusion Owner's Manual

SYNC™3

USB and Bluetooth Stereo issues

Issue

Possible cause

Possible solution

Update media index. See Settings (page 440). Make sure your device is unlocked before connecting it to SYNC 3. Disconnect the device from SYNC 3. Try switching your device off, resetting it or removing the battery, then connect it back to SYNC 3. To listen to Apple devices through USB, select AirPlay from the devices Control Center, then select Dock Connector. To listen to Apple devices through Bluetooth Stereo, select AirPlay from the devices Control Center, then select SYNC.

The device needs to be re-indexed. The device has a lock screen enabled.

When I connect my device, I sometimes do not hear any sound.

This is a device limitation.

Wi-Fi Issues

Issue

Possible cause

Possible solution

Failed connection.

Password error.

Verify password.

Weak signal.

Check for a poor Wi-Fi signal.

Multiple Access points within range with the same SSID.

Use a unique name for your SSID, don’t use the default name unless it contains a unique identifier, such as part of the MAC address. Position the vehicle close to the hotspotwith the front of the vehicle facing the hotspot direction and remove obstacles if possible. Other Wi-Fi, Bluetooth, microwave and cordless phones may cause interference.

Disconnecting after successful connection.

Weak signal probably due to distance from the hotspot, obstruction or high interference.

458

Fusion(CC7)Canada/UnitedStatesofAmerica,enUSA,FirstPrinting