2018-F150-Owner's Manual

SYNC™3

SYNC™3TROUBLESHOOTING Your SYNC 3 system is easy to use. However, should questions arise, please

refer to the tables below. To check your cell phone's compatibility, refer to the regional Ford or Lincoln website.

Cell phone issues

Issue

Possible cause

Possible solution

There is back- ground noise during a phone call. During a call, I can hear the other person but they cannot hear me. During a call, I cannot hear the other person and they cannot hear me.

The audio control settings on your cell phone may be affecting SYNC 3 performance.

Refer to your device's manual about audio adjustments.

Try switching your cell phone off, resetting it or removing the battery, then try again. Make sure that the microphone for SYNC 3 is not set to off. Look for the microphone icon on the phone screen. To restart your system, shut down the engine, open and close the door, and then lock the door and wait for 2-3 minutes. Make sure that your SYNC 3 screen is black and the lighted USB port is off. Make sure you allow SYNC 3 to retrieve contacts from your phone. Refer to your cell manual. You must switch on your cell phone and the automatic phonebook download feature on SYNC 3. Try switching your cell phone off, resetting it or removing the battery, then try again. Make sure you allow SYNC 3 to retrieve contacts from your phone. Refer to your cell manual. If the missing contacts are stored on your SIM card, move them to your cell phone's memory. Check your cell phone's compatibility.

Possible cell phone malfunction.

The systemmay need to be restarted.

This is a cell phone- dependent feature.

SYNC 3 is not able to down- load my phone- book.

Possible cell phone malfunction.

The system says "Phone- book down- loaded" but my SYNC 3 phone- book is empty or

Limitations on your cell phone's capability.

is missing contacts.

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F-150(TFC)Canada/UnitedStatesofAmerica,enUSA,Editiondate:201709,SecondPrinting