2018-F150-Owner's Manual

SYNC™3

Cell phone issues

Issue

Possible cause

Possible solution

Replying to text messages using SYNC 3 is not supported by iPhone. Text messages fromWhatsApp and Face- book Messenger are not supported. Your cell phonemust support downloading textmessages throughBluetooth to receive incoming text messages. Because each cell phone is different, refer to your device'smanual for the specific cell phone you are pairing. In fact, there can be differences between cell phones due to brand,model, serviceprovider and software version. Disconnect the device from SYNC 3. Try switching your device off, resetting it or removing the battery, then reconnect it to SYNC 3. Make sure you are using themanufacturer's cable. Make sure to correctly insert the USB cable into the device and your vehicle's USB port. Make sure that the device does not have an auto-install program or active security settings. Make sure your device is unlocked before connecting it to SYNC 3. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. Possible solution

This is a cell phone- dependent feature.

Audible text messages do not work on my cell phone.

This is a cell phone limita- tion.

USB and Bluetooth Stereo issues

Issue

Possible cause

Possible devicemalfunc- tion.

I am having trouble connecting my device.

The device has a lock screen enabled.

SYNC 3 does not recognize my devicewhen I start my vehicle.

This is a device limitation.

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F-150(TFC)Canada/UnitedStatesofAmerica,enUSA,Editiondate:201709,SecondPrinting