Communications Office Process Maps

A

B

C

D

E

F

G

1

1

Citizen

2

2

Complaint

3

3

Review Complaint Tn

4

4

CmAdm

Current  Complaint?

5

No

5

3

Yes

Tn

Route to Call Center

6

6

CmAdm

7

7

Customer Care  Process

8

8

9

9

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Citizen Concern

2.05.P01.T04

Revision:

Process Owner:

Page:

A

2 of 4

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