Communications Office Process Maps

A

B

C

D

E

F

G

1

1

3

Tn

Categorize complaint

2

2

CmAdm

Tn

Notify to Investigate

3

3

Outlook

CmAdm

Complaint

4

4

5

5

6

6

AppPrty

Citizen Notified?

7

Yes

7

4

No

Draft response to citizen Tn

8

8

Local Machine

CmAdm

Citizen Response

9

9

4

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Citizen Concern

2.05.P01.T04

Revision:

Process Owner:

Page:

A

3 of 4

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov