L'Oréal - 2018 Registration Document

3 L’Oréal’s corporate social, environmental and societal responsibility PERFOR MANCE INDICATORS AND RESULTS

Measures taken in favour 3.3.3.2. of consumers Product quality and safety: a priority A chapter of L’Oréal’s Code of Ethics is devoted to product quality and safety. Consumer safety is an absolute priority for L’Oréal: assessing safety is central to any new product development process and a prerequisite before any new product can be brought to the market. All of the L’Oréal Group’s products are subject to a rigorous safety assessment.

The Worldwide Safety Evaluation Organisation specifically evaluates the safety of raw materials and finished products. It establishes the toxicological profile of the ingredients used and the tolerance of the formulas before they are launched on the market. The same safety standards are applied worldwide to ensure that consumers from across the globe have access to products of identical quality. L’Oréal goes one step further in safety assessments by monitoring the potential adverse effects that may arise once the product is on the market through its international cosmeto-vigilance network. This network collects, validates and analyses, using recognised rigorous methodologies, the adverse effects related to the use of a product. This allows for the appropriate corrective measures to be taken where necessary.

Issuance of a report on the safety of each product

Putting the product on sale

Conduct of additional safety studies

Assessment of every ingredient and finished product

Collection of reports on any adverse effects through the international cosmeto-vigilance network

In terms of questions that civil society may ask regarding certain substances and their effects on health and the environment, three points summarise L’Oréal’s position: vigilance with regard to any new scientific data; s co-operation with the relevant authorities; s

precaution leading to the substitution of ingredients in the s event of a proven risk or a strongly suspected risk. Finally, production quality standards define rules governing the quality of products, for all stages from creation to production and distribution. Almost all plants are ISO 9001 certified for their production and follow Best Manufacturing Practices in accordance with the ISO 22716 standard.

REGISTRATION DOCUMENT / L'ORÉAL 2018

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