KSS April eKourier 2024

PEOPLE

CUSTOMER FEEDBACK "I am writing to express my sincere gratitude and commendation for the exceptional level of customer service I have consistently received at Kennards

ated as a customer. Her efforts to foster a positive, supportive, and friendly environment are truly commendable. Additionally, I have had numerous interactions with Assistant Manager Anthony Lo, who has also demonstrated exceptional customer service. Anthony has taken great care to ensure that my storage needs are met, addressing any queries with promptness and thorough- ness. His professional, accommodating, and friendly demeanour has significantly enhanced my customer experience, making each visit to Kennards Guildford a pleasant one. Finally, although my interactions with Assistant Manager Dinesh Ghanathe have been fewer by happenstance, they have been equally impressive. Dinesh has consistently presented himself with professionalism and a friendly attitude, which aligns with the high standards of service I have come to expect from

Kennards staff. His contributions, though perhaps less frequent, have been invalu- able to my positive experiences with Kennards. The exemplary customer service provided by Kaio, Anthony, and Dinesh is a testament to their dedication and hard work, and it is one of the primary reasons I continue to seek my storage solutions at Kennards Guildford. Their collective efforts have not only ensured my needs are met but have also fostered a sense of loyalty and trust in your services. I am kindly requesting that this letter of commendation be recorded in their personal files for the purpose of career advancement, and as a token of my appreciation for their outstanding service. I believe their dedication to excellence deserves recognition and could serve as inspiration for others within your organisation." Alexander.

Guildford. As a loyal customer for many years, I have had the pleasure of interacting with various members of your team, and I feel compelled to highlight my experiences, particularly with Manager Kaio Tang, Assistant Manager Anthony Lo, and Assistant Manager Dinesh Ghanathe. Kaio Tang, in her capacity as Manager, has exemplified the utmost profes - sionalism and friendliness in every interaction I have had with her. She has consistently gone above and beyond in addressing my queries and resolving any issues promptly to ensure my satisfaction. Kaio's dedica- tion to providing exemplary customer service has not only resolved my concerns efficiently but has also made me feel highly valued and appreci-

COMMUNITY

Congratulations to proud grandfather Phillip Boniface, Assistant Manager at Macquarie Park, and son Ryan Boniface (former KSS Team Member) and wife Brittney on the birth of their daughter Kenzi, born on the 11th March.

Congratulations to Salik Ali, Assistant Manager at Hoxton Park and wife Isbah on the birth of their Daughter Momina, on the 11th February.

"Sometimes it takes only one act of kindness and caring to change a person's life." Jackie Chan

19 Kennards Kourier April 2024