KSS October Edition eKourier 2025

FEATURE

PAINT THE TOWN BLUE ROUND 3

showcase the dedication, ownership, and genuine care that set Kennards apart. More than that, they highlight the FREEDOM we have to make each centre our own: to lead with pride, add our personality, and turn everyday moments into something truly special for our customers.

Growth and Resilience – Adam Snowdon Adam shared the transformation of his centre, turning it from a performance- challenged site into a high-performing one in just months. With persistence, teamwork, and a lot of passion (and paint!), His story showed how grit and focus can turn challenges into real wins. success isn’t always about numbers or upgrades, it’s about people. The friendships built with customers, the conversations shared, and the trust earned are the heart of what makes Kennards different. These relationships turn storage into something more: community. What Round 3 Taught Us This round showed us that little wins stack up into big ones, and that teamwork, care, and innovation shine through in every centre, every day. Thanks to everyone who shared, and to those creating wins even if you didn’t post. Paint the Town Blue isn’t just about celebrating, it’s about inspiring each other to keep going and growing. Kev Ward, our 73-year-old Goulburn customer said it best: “Be honest to yourself, care for others AND yourself. Please and thank you go a long way.” Connection that Lasts – Madi Williams Madi’s story reminded us that

A few of the stories we loved this round:

Compassion in Action – Dana Pinkerton Dana reminded us that storage isn’t just about units and locks, it can be about something much bigger. Her story of supporting a customer escaping Domestic Violence highlighted the deep compassion that lives within our culture. In moments where safety and dignity mean everything, Dana showed that listening, caring, and providing solutions can be life changing. Handy Skills, Big Impact – Charles Shepherd Charles demonstrated the value of rolling up your sleeves and tackling challenges head-on. From fixing doors to laying carpet, his “have-a-go” approach keeps our centres running smoothly and lifts team spirit. It’s a great example of how the extra mile, no matter how small it seems, creates better experiences for our customers and our people alike, keeping presen- tation forefront and not having any down time in waiting for tradesman. Thinking Outside the Box – Maria Loo When a customer accidentally locked his phone, car keys, and padlock keys inside his unit, Maria could have reached for the bolt cutters, but instead, she got creative. Using a couple of long metal rods managed to fish the keys out through the door. The customer was amazed, joking it was like a magic trick. Maria’s quick thinking saved him money and turned a potential headache into a moment of delight.

Our Winner of Round 3 - Charles Shepherd TSM for Victoria I f Round 2 was all about our customers sharing their stories, Round 3 put the spotlight back on you, our teams, and the incredible wins that happen every single day at Kennards. This round reminded us that success comes in many forms, and that behind every story is a team member making a real impact. We asked you to share the moments that made you proud, whether it was going above and beyond for a customer, smashing a milestone, introducing an idea or innovation that made life easier, or simply celebrating the small wins that brightened your week. To help spark inspiration, we encour- aged stories of innovation and improvements, progress in sales and occupancy, personal or team growth, problem-solving wins, and customer moments that created Raving Fans. Customers often tell us that our teams manage their centres as if they were their own businesses, and these #PTTB stories prove it. They

And the winner of Round 3?

Congratulations to Charles Shepherd, your story stood out for its impact and authenticity. Keeping the KSS centres you visit sparkling and efficient. Enjoy your $200 gift card, you’ve earned it!

Here’s to more wins in Round 4, we can’t wait!

Nicole Bergan QLD Operations Manager

9 Kennards Kourier Oct 2025