KSS October Edition eKourier 2025

FEATURE

STORE WITH PEOPLE WHO CARE “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Maya Angelou

Sustainable Culture Award - Human Synergistics

These are independent reviews, real voices of customers and industry experts confirming what we already know, that our people are what make Kennards special. Behind every award is a person who cared enough to listen, to solve a problem, to notice a detail that others might miss. These recognitions are proof that our teams across Australia and New Zealand consistently go beyond storage and deliver something bigger, peace of mind. We saw this through a number of posts through our recent #PTTB round. This is just the first step in our Dream 'To Be the Favourite Name in Space'. It’s our job to create a trusted place in people’s lives. • Store With People Who Care : This value lives in every conversation, every welcome at the counter, every late-night support call. • Empowered Teams : When teams can make decisions, customers feel the difference immediately. It’s not about passing the buck; it’s about taking ownership. • Every Detail Counts : From how clean a unit is, to how clearly a solution is explained, the little things add up to big trust. Looking ahead don’t get too comfort- able, these achievements are not the finish line, they are milestones along the way. They show us that our culture of care, teamwork, and attention to detail works. And they remind us that when we live our values, our customers feel it. Keep the love alive!

"The Kennards Three Kings team is fantastic. My first experience with them was when I stored my personal belongings for a couple of months. The full process was a lot easier than I ever expected it to be. Signing up was a simple online process and they had a portal I could log in to and manage my space. I was particularly impressed by how easy it was to close my locker at the end—a single call and it was all done. I cancelled in the middle of my payment cycle and they refunded the money for the remaining days. That was a pleasant surprise and such a customer-friendly policy. And because I had a great experience personally, I’ve now signed my employer up for a bigger storage space with Kennards Three Kings. Their pricing is extremely reasonable, the communication is fantastic, and the space itself is really well maintained. Would absolutely recommend this place." "I would like to express my sincere appreciation for the outstanding service provided by Russell at Moorebank. From the moment we arrived, he went above and beyond to assist us with professionalism, patience, and genuine care. His attention to detail, clear communi- cation, and friendly attitude made the entire process smooth and stress-free. It’s rare to come across someone who truly enjoys helping customers and takes such pride in their work — Russell is one of those people. His customer service is simply exceptional, and I genuinely believe he should be in a leader- ship role. Kennards Storage is very fortunate to have him on their team. Highly recommended — thank you Russell."

A t Kennards Self Storage, this timeless truth about customer service is at the heart of everything we do. It’s not the locks, gates, the price, or even the orange doors that customers remember most, it’s how our people make them feel: valued, respected, and cared for, and this year, that commitment has been recognised in a big way. In 2025, Kennards Self Storage has proudly achieved an outstanding number of independent awards! Team Member Chris Sanson outside Kennards Self Storage Cleveland, QLD

Canstar Most Satisfied Customer - Australia

Canstar Most Satisfied Customer - New Zealand

Canstar Most Satisfied Small Business Customers - Australia

Quality Service Award - Readers Digest Gold

Fiona harding Head of Business Development & Partnerships

Finder Top Brands - Most Trusted Brand

10 Kennards Kourier Oct 2025