KSS October eKourier 2024

FEATURE

MOMENTUM 24

BOX HILL HUDDLE

O ur recent Huddle at Box Hill was a night to remember! We got to celebrate our one year opening anniversary and show off everything this beautiful centre offers. We were privileged to have the company of some our beautiful Team Members at our centres and some of the THQ Team. The night was filled with positive vibes, laughter and fun. L to R: Portia Badri - Box Hill, Ilesh Gohil - Prospect, Alex Nelson - St Marys, Tony Vuong - THQ. I strongly recommend that if you haven't had a Huddle yet, to do so! It's a great opportunity to mingle with your colleagues and walk away friends.

Top, L to R: Radha Shivakumar, Anthony Tropiano, Jeff Xanthos, Jared Mobbs, Kellie Robley, Sharon Munro, Andrew Kirkham, Deepa Chirayath, Beth Mafrici, Darren Marshall, Sam Kennard, Keenan Mowatt, Wayne Brown, Fiona Harding, Antone Boustani, Tony Vuong, Darryl Hodgson, Javier Perez, Nicole Bergan, Chi Ly, Jelena Stricevic

O ur continuing mission. In September just passed we whisked the team away to the Blue Mountains for our Momentum 24 Strategic planning conference. The last time we had the team together for a re-evaluation of our strategy and directions event like this was in 2016! Since that time the number of centres had skyrocketed past 110 and team growth resulted in over 50% of the team attending having never taken part before! We had Team Members in the group that had 30+ years’ experience at KSS and one or two with fewer than three months. We like to give the group an activity to build team spirit and get the blood pumping before we migrate to the nuts and bolts of reviewing and planning on day two. We were able to challenge the team with an 8km hike through the Blue Mountains along the newly established “Grand Clifftop Walk”. We like to build the tension by keeping some of the details secret before the event. I’m not sure if it was the excess gear or talk of the snake bite kit and helicopter rescue locations, either way there were some unimpressed looks around the group as we started. Fortunately, the weather cooperated and despite some blisters, perspiration and a small amount of, if I must say, slightly inappropriate abuse directed toward me, we had a very

enjoyable day.

It was refreshing to have the Operations, THQ and Board Team together to review what we have achieved since the last Momentum and assess whether our goals and approach to the business needed change. The Australia-New Zealand storage market has grown up signifi - cantly in the past eight years. That’s not to mention the changes in the Kennards Self Storage Brand, our public profile and the worldwide changes in lifestyle, internet usage and expectations. We have the Hummingbird project and a changing economy with many new centres and expansions in the pipeline. We wanted to understand what needed to change, what goals to set and what to improve to guide KSS into the future. With the help of Jason Tunbridge and Wally Akacha, from the Leadership Thinktank who facilitated the event; we worked carefully through a variety of issues from visionary to day-to-day operations over the two days. We’ll be sharing more over the coming weeks. Suffice to say there will be more to talk about in our continuing mission in space…

Portia Badri Assistant Manager, Box Hill

Above L to R: Krishna Challa - Hornsby, Thushy Thuraisamy - CCC, Anthony Heng - Thornleigh, Darren Marshall - THQ. Below L to R: Maddy Lowry - Wetherill Park, Alex Nelson - St Marys, Ashley Cause - NSW TSM

Darryl Hodgson NSW Operations Manager

18 Kennards Kourier Oct 2024