KSS October eKourier 2024

TRAINING

ORGANISATIONAL CULTURE INVENTORY COMES INHOUSE

Leadership: The effectiveness of leader - ship styles and practices in shaping cultural norms.

Kennards Culture 2022 (N=266)

Communication: The openness and effectiveness of communication channels within the organisation.

Goal Setting: The clarity, challenge, and alignment of organisational goals with employees’ efforts.

Customer Satisfaction: The impact of organisational culture on customer satisfaction and loyalty.

Employee Satisfaction: Levels of employee engagement, satisfaction, and morale.

‘

I recently had the opportunity to complete an accreditation with our culture partners at Human Synergis - tics in their Organisational Culture Inventory (OCI) tools. This training also covered the Organisational Effective - ness Inventory (OEI), providing me with a deeper understanding of how these frameworks can help Kennards While there was plenty of content to digest, one of my major takeaways came from the many side conversa - tions that naturally occur during these types of programs. Through the OCI, we regularly understand and measure culture. We undertake initiatives like PEP and leadership development off-site to increase awareness of how our thinking and behaviours impact cultural outcomes. In short, we take the business of culture very seriously. continue to drive and sustain a constructive company culture. Through the leadership, buy-in, and passion of our people, we have consistently achieved predominantly constructive results over the years. My side conversation made it clear to me that cultural norms at Kennards cannot

be taken for granted; they are something each and every Team Member should take immense pride in! What is the Organisational Culture Inventory (OCI)? The Organisational Culture Inventory (OCI), is a diagnostic tool that assesses the cultural dynamics within an organi - sation. The OCI framework categorises organisational culture into three main types: Constructive, Passive/Defensive, and Aggressive/Defensive, each comprising specific behavioural norms that influence how Team Members interact and approach their work. What is the Organisational Effective- ness Inventory (OEI)? The Organisational Effectiveness Inventory (OEI) complements the OCI by measuring the outcomes of the organisational culture. The OEI provides insights into how the culture impacts various aspects of organisational effectiveness, including: Mission and Philosophy: The degree to which employees understand and align with the organisation’s mission and values.

By embracing these frameworks, we can unlock the full potential of the business creating a thriving, customer- centric organisa- tion for many more generations to come

‘

Understanding and leveraging the OCI and OEI frameworks can signifi - cantly enhance the effectiveness of Kennards Self Storage. These tools provide valuable insights into organi - sational culture and its impact on business outcomes, helping to drive Team Member engagement, customer satisfaction, and overall business success. By embracing these frameworks, we can unlock the full potential of the business creating a thriving, customer-centric organisation for many more generations to come! Wayne Brown Learning & Development Manager

19 Kennards Kourier Oct 2024