KSS eKourier January Edition 2025

FEATURE

CHANGE IS GOOD

It’s fair to say that almost everyone appreciates a change now and then, whether it’s to explore alternatives, enhance what they’re doing, or simply try something new. This sentiment applies not just to individuals but also to team dynamics, as recent changes within our NZ team illustrate.

A s we finalise this edition of the Kourier, Simon Spring, Manager at our Hutt Road location in Wellington, is transi - tioning into a TSM role. Meanwhile, Paul Bucky, Assistant Manager in Palmerston North, will step into Simon’s role as Centre Manager. While it’s common for Assistant Managers to be promoted to Managers, Simon’s move from Manager to TSM highlights the flexibility we offer to accommodate Team Members evolving needs and personal circumstances, allowing us to continue thriving within the business. Embracing Role Diversity It’s easy to view centre roles as limited to just Assistant Managers and Manager positions. However, our growth as a business has created an environment where we organi- cally cultivate talent for a variety of roles. The progression from Manager to TSM isn’t a step backward, it’s a strategic shift that reflects the individ - ual’s priorities and business needs. In Simon’s case, his move into the TSM role couldn’t have come at a better time. With the recent acquisi- tion of our Kilbirnie site and a new Manager now at Hutt Road, having someone with Simon’s seven years of managerial experience in the region is invaluable. His knowledge and expertise will remain accessible, ensuring continuity and support during these changes, rather than requiring us to onboard someone entirely new.

beyond New Zealand. Across the Tasman, we’ve seen several Team Members transition into roles at THQ, demonstrating how skills gained at the centres can translate into broader opportunities. For instance, Suzie has flourished in reception, John has taken on payroll responsibilities, and Leng has excelled in accounts. Let’s also not forget our Centre Swap Programme, which allows Team Members to relocate to another centre when mutually beneficial opportunities arise. It’s just another example of how we embrace change and support our Team Members in exploring new horizons. Building Careers Within KSS Our growth as a company means we don’t always need to rely on external hires to fill roles. The training, development and experiences we provide empower our Team Members to seize new opportunities within the business. I’d much rather see a long-standing Team Member leverage their skills for a new KSS role than lose them to another organisation. This mindset got me thinking: Have we ever had a customer who was so impressed by their storage experi- ence with us that they decided to join the KSS team? That would be amazing and would speaks volumes about the positive environment we strive to create.

"I was with Kiwi Self Storage, then Kennards took over. This has been an amazing change, with 24/7 access, great location and friendly team. If you are looking for a place to store stuff, I highly recommend KSS Kilbirnie. With many different sizes of units to choose from and great prices you can't go wrong." "Absolute convenience and trust at KSS Adelaide Airport. They antici - pated what I needed before I did and the professional service over 2.5yrs has been exceptional." "Lovely people to deal with. They made everything easy and simple to deal with even though there were extra technical difficulties of being out of town and trying to arrange storage. The units are clean and vermin free. We would definitely have no hesitation recommending Kennards Palmerston North." "I made an online enquiry about storing some belongings at KSS Yeerongpilly. Very soon after, a staff member called Shruti called me - on that day I was busy and feeling stressed, however she was patient explaining the process, and followed that up with an email that clearly explained how things would work when I moved in. On the morning of the move, I was again feeling stressed. Again, Shruti showed exceptional profession - alism. The facility was clean, well laid out and easy to access. By the time I left, I felt calm and that my goods would secure. My life might be a mess, but my stuff is secure! I would absolutely recommend KSS Yeerongpilly."

Andrew Kirkham NZ Operations Manager

Growth Beyond Centres Our commitment to flexibility extends

16 Kennards Kourier Jan 2025