KSS eKourier July 2022

FEATURE

NZ UP AND RUNNING POST COVID

As we come into a new financial year, our NZ Team have finally returned to normal after a significant period of constant recruitment. Borders opening up has either created opportuni - ties for travel or enabled people to move locations as life events occur.

R egretfully we saw Chris Peters (Wairau Valley) returning to the finance industry, Simeon Brown (ex Three Kings) return to the UK and more recently Jimmy Duthie (ex Hastings) leave to return to Banking. It is always sad to see good people move on but that is reality and I now take the opportunity to welcome Beena Rani to Three Kings, Emma Fraser to Mt Eden and Ange Huawai (ex Murarrie QLD) to the Napier Team. I congratu- late Maree Sullivan (pictured above) on her successful internal promotion as the new Hastings Manager and Joshua Guys transfer from Mt Eden to Wairau Valley. All of the NZ sites maintained high performance occupancy levels and the portfolio grew an impressive 21% in revenue or 12.7% on a like for like site basis in the last financial year.

understand how new customers found the experience and where we can improve, instead of just ringing about their complementary insurance being up for renewal. The Teams have also considered how we operate the sites as efficiently as possible to save costs in this higher than normal inflating environment where value pricing is more desired. Now is a good time for all sites to check for any signs of complacency and replace them with excitement and opportunity. Business is going to become more challenging, however that is the fun part, we all have to engage and sharpen the saw with our approach, to continue the momentum and march towards making Kennards a Family Household Name.

The key now is to maintain this momentum as we now operate in a challenging post Covid world where the economy is not as optimistic. NOW IS A GOOD TIME FOR ALL SITES TO CHECK FOR ANY SIGNS OF COMPLACENCY AND REPLACE THEM WITH EXCITEMENT AND OPPORTUNITY The NZ Team have been reviewing their handling of the basics, as when the going gets tough, it is how well we do them that will reward us with continued growth. All sales enquiries are treated as gold and followed up. Care Calls are used as an opportunity to really ‘ ‘

Andrew Kirkham NZ Operations Manager

12 Kennards Kourier July 2022