eKourier Jan 2013

WOW! Kennards Referred to as the Hilton of Self Storage!

Fewer units, careful unit selection and multiple contractors sharing space has helped them save and reduce the number of centres they have to deliver too. Having a set delivery plan with more space means the driver can carry more on one load and deliver less frequently. The hospitality & cooperation from our teams has been outstanding. Many units were reserved for long periods, swapped and changed a number of times. Team Members went above and beyond to make this happen. The feedback throughout this project has been nothing short of amazing, we really wowed them and what we have now is a terrific relationship we can all be proud of. As one of our more challenging National Projects Club Assist have already relocated 300 sqm’s with another 300 reserved for move in early this year which will see them exceed 1,000 sqm. Club Assist were looking for a professional storage company to complement their image. “Like keeping our vans clean and presentable we wanted to be seen with the best. Storing in run down storage premises can be seen as unprofessional, Kennards is like the Hilton of Storage, my contractors have been spoilt and appreciate their new units!” Fiona Harding Business Development Manager Customer Feedback “Thanks Kennards, for being an exemplary business model - in or outside the storage business, Australian enterprises could learn a lot from you.” “Very impressed with all the staff I have dealt with.They have been both friendly and helpful. It was great to get wonderful customer service. Would recommend.” “Really impressed with both the service and the facility. It was a pleasure. Thank you so very much as you made it extremely easy for me.”

C lub Assist were looking for a professional storage company to store with, we walked the talk and won! Club Assist work with motoring groups like NRMA, RACV, RACQ & AA Batteries in NZ to provide roadside assistance to motorists. Like many National customers they had storage space everywhere and anywhere. While most were with our competitor’s some of their storage space was so unique it was in mechanics workshops! Having worked with Club Assist since 2008 we had a fair idea of their business needs. This year we had an opportunity to present the programme to their NSW Distribution Managers. As they learned about Self Storage this ignited a spark of ideas in their Teams heads. Together we began a mission to explore how Self Storage could improve their business model. Ultimately their goal was to improve response times, provide a wider range of batteries and increase the number of contractors working in the field, easier said than done!

Like all projects we needed to consider the people that would be affected by the transition and be careful not to go over budget, the new solution needed to be sustainable! Delivery drivers needed to be able to get in and out of the facility without delays. Contractors needed to have enough space to operate and manage their stock efficiently while invoices needed to be clearly itemised for their Accounts Team. Each unit required 24 hour access, power and lighting, be positioned on the driveway in close proximity to the forklift and where possible be over 25 sqm in size. They also needed to have enough space for designated deliveries, a space for old batteries to be collected, and a minimum of 800mm of space surrounding shelving and pallets to comply with Work Health and Safety. We immediately saw an opportunity to reduce the number of units by occupying larger spaces. Designing and building customised sliding doors on their shelving units meant contractors could all occupy one unit and have their own secure space to manage (reducing the temptation to “borrow” other contractor’s goods).

“Like all projects we needed to consider the people that would be affected by the transition and be careful not to go over budget.”

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Kennards Kourier Jan 2013