eKourier Jan 2014

TRAINING Team Response Gives Training a Positive Rap

The Personal Effective- ness Programme (PEP) is a two day course that KSS run. It was well received by the 14 Team Members who participated in the last Programme. The Programme was held at the Hunter Valley Resort Pokolbin in NSW. Facilitated once more by Tim Ferris of Living On Purpose International. This continues to be a great

“PEP is a catalyst for internal change that allows you to better understand yourself and how you effect others. Thanks Bill and Tim for the opportunity, was a great couple of days.” Ian Gatt “PEP was a fantastic experience! You learn a lot about yourself and get the tools to improve yourself both personally and professionally. LSI was definitely interesting and as others have said, a real eye opener. The course was conducted in a supportive constructive environment and everyone was encouraging of everyone else. It was great to meet other Team Members and get to know them over the two days. Thanks Kennards, Tim and Bill.” Sue Solly “Coming into PEP I was unsure how this course would help me profession- ally, however after attending the course it provided me a good insight of what I have to improve on and what I can be motivated by. The course was a good time to see what I could change within my control to make me grow as a person and help the Team grow too. LSI was an eye opener, it was not intimi- dating or embarrassing. It makes you understand who you really are and gives you the tools to advance yourself both professionally and personally. It’s a long term process and one which I am so content to be part of. I thank Kennards for this opportunity and Bill for organising it all. It was a life changing two days and I am so glad I attended this course.” Aj

S ince our last Kourier appear- ance plenty has happened in training, delivering Skillbuider, travelling with 14 Team Members to the Hunter Valley for Personal Effectiveness Programme (PEP) and rolling out NET Training which included an extra day on High Performance Selling to New Team Members. Skillbuilder is always rewarding, it is such a great opportunity to meet Team Members and discuss anything from Storman updates and changes to the way we operate and also maintain that focus on customer service. Person- ally I learn plenty from the feedback from the Teams, this helps my personal development, thank you to all those that attended and provided feedback. Eight New Team Members recently attended NET Training at THQ. We have added an extra day to NET Training with the focus being High Performance Selling. This is where we look at the expected standards of service and sales techniques.

development tool both personally and professionally.

Here is some of the feedback from the last PEP: “I found PEP to be a life changing experi- ence. PEP allowed me to understand more about my personality, actions, traits and behaviours. Throughout PEP I was able to understand how my behaviours affect everyone I interact with in life; work colleagues, family members and friends. PEP enlightened me to make some changes to my behaviours to become a more effective person and leader.” Eric Conliffe

“I didn’t think I would get as much out of PEP as I did. Definitely learnt a lot about myself and what I can work on and things I need to pull a little back on. I’ve surprised myself already at where I am in my life and with the enlightenment I received in PEP I can’t wait to continue to discover and release the potential within.” Katarina Lousi

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Kennards Kourier January 2014