eKourier July 2014

TRAINING

Training in Abundance!

W hat a busy few months Team Members across Australia and New Zealand where we took the opportunity to discuss enquiry follow up online from customers, the introduction of Online Mystery Shopping and the changes to the Mystery Shopper Incentive. It was also great timing to look at the Management Development and Action Plan process (MDAP) to give all Team Members a clear understanding, enabling them to complete the process comfortably. The most popular session was “The Business of Merchandise”. A bonus for the Sydney sessions was the attend- ance of Sathish to explain the finance perspective. We wound up the Skillbuilder sessions looking at Average Rent Increases and giving all Team Members a clear understanding of the formula and the factors that effect it. I also had the pleasure of conducting Effective Centre Management Skills Training with the Victorian and New Zealand Team Members. Thanks to Azam, Eli and Trudy from Vic, Owen from S.A. and Hayley and Jayne from NZ. Their commitment to the sessions made my job easy. 12 Team Members attended NET Training at THQ and another three had NET Training in Brisbane with Wayne McLaren and David Bauze offering great support at our Chermside Centre. The run continued with our first NET Training conducted in New Zealand at Onekawa, an Effective Centre Manage- ment Skills session conducted in Sydney and another NET Training session in both Sydney and Melbourne. Being part of the Kennards Team provides me with such a privilege to be able to engage all Team Members at some time in their careers. Their develop- ment could not be achieved without the support of all Kennards Team Members. Bill McClean Training and Development Manager we have had in training, Firstly we have delivered Skillbuider Sessions to our

NET Training - Back row L to R: Daniella Hopkins (TSM S.A.), Brianna Burns (TSM NSW), Colin Haden (Fyshwick), Animisha Sanmala (Homebush), Ray Adams (Miranda), Robert Heffernan (Wetherill Park), Terry Curtis (TSM Newcastle), Front row L to R: Evan Thomas (Frenchs Forest), Stella Romeo (Camperdown), Rebeka Theodis (Caringbah), Cindy Flitter (Panorama).

QLD NET Training - L to R: Katrina (Kat) Weston (North Lakes), Tilley Leach (Chermside), Chris Rose (Milton).

NET Training – L to R: Ray Adams (Miranda), Brianna Burns (TSM NSW), Evan Thomas (Frenchs Forest).

15 Kennards Kourier July 2014